- last edited on by
ROGBot
Hi everyone,
I am new to the forum but i am hoping someone may give some advice.
Yesterday i received my nice new G750-JX laptop. So as normal set it up on the desk plugged in and away we go. Downloaded all the updates from Windows and also 8.1 so it was a fresh system before I loaded any else on.
Updating the Mcaffe software when all of a sudden the system hung, a pop came from the rear right of the laptop and a nice acrid smell of electrical burn filled the room, this is within 3hrs of turning the laptop on for the first time. (I didn’t even have time to register the laptop with ASUS)
Since that moment the laptop is dead, nothing is happening, no power lights no life at all.
I am ringing ASUS at 9am this morning as soon as they open, I take it I should be asking for a replacement unit not a repair?
Your opinions would be grateful.
Regards
Chewoot
****Now been trying to contact Asus for 20mins, after 5 mins get the message "We are busy at the moment please hold" then get cut off!
I am new to the forum but i am hoping someone may give some advice.
Yesterday i received my nice new G750-JX laptop. So as normal set it up on the desk plugged in and away we go. Downloaded all the updates from Windows and also 8.1 so it was a fresh system before I loaded any else on.
Updating the Mcaffe software when all of a sudden the system hung, a pop came from the rear right of the laptop and a nice acrid smell of electrical burn filled the room, this is within 3hrs of turning the laptop on for the first time. (I didn’t even have time to register the laptop with ASUS)
Since that moment the laptop is dead, nothing is happening, no power lights no life at all.
I am ringing ASUS at 9am this morning as soon as they open, I take it I should be asking for a replacement unit not a repair?
Your opinions would be grateful.
Regards
Chewoot
****Now been trying to contact Asus for 20mins, after 5 mins get the message "We are busy at the moment please hold" then get cut off!
Chewoot. Welcome to ROG.
Are you still here ?? lol. Return it to the retailer ASAP.
[Most have at least a 30day return policies]
Best of Luck. Keep us 'posted'.c.
Are you still here ?? lol. Return it to the retailer ASAP.
[Most have at least a 30day return policies]
Best of Luck. Keep us 'posted'.c.
Just to update everyone. I purchased from Asus direct not from a retailer. Apart from taking over an hour to get someone from customer service the experience has been very good.
I explained the situation and they immediately offered a replacement. They will deliver a new laptop to me and collect the dead one. Awesome service ASUS, just get more customer service personnel.
I explained the situation and they immediately offered a replacement. They will deliver a new laptop to me and collect the dead one. Awesome service ASUS, just get more customer service personnel.
Thank you for the welcome, yes all sorted, see below.....
Just to update everyone. The broken laptop was collected on Monday and a new unit arrived today. Very please Thx ASUS
