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  1. #1
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    Odd Framerate Issue with my New G750JW-DB71

    Hello All,

    After missing out on an entire generation of gaming due to having an ancient Dell, I saved my pennies and bought an Asus G750JW-DB71 two weeks ago. For the first week, I absolutely loved it. I loaded out Fallout 3 and Team Fortress 2 (a couple of older games I wanted to experience), and both ran smooth as silk.

    Last week, though, I started experiencing some hitches in the framerate. Both games would hiccup at odd moments, which was strange given than they're both older titles. I've run two different types of antivirus software (the computer's clean), defragged the harddrive (Windows 8 said it wasn't fragmented, but I did it anyway), and updated my graphics card's driver (did nothing).

    I'm not sure what to do. I loved that first week of awesome performance and would like it back. Does any kind-hearted, tech-saavy individual have some hints for me?

  2. #2
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    monitor GPU usage while gaming with GPU-z and try to see if the HDD (SMART) is okey with HD tune or AIDA 64
    Laptop : ASUS G750JW : i7 4700HQ - 16Gb - 2Tb HDD - GTX 765M OC (+135/500) - Full HD Matte - Win 8.1
    Retiered : Toshiba L670 i5 560M/8Gb Corsair/1TB/HD5650 1Gb @ 625/800 /WD 1Tb USB3/Win7

  3. #3
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    Will do so! Anything I should be looking for in particular?

  4. #4
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    I have to ask the question to get it out of the way, you are plugged in when gaming right? The cpu (if you haven't upgraded the bios to 208) and the gpu severely downclock while on battery power.

    Also, what are "hitches"? Are we talking framerate drops, and if so give us actual numbers. Are they game stutters while fps is fine, that could be HDD lag. It could also be other issues since older games usually don't use multiple cpu cores and could have a few conflicting OS issues with newer computers.
    Last edited by reka121402; 12-08-2013 at 03:38 PM.

  5. #5
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    Hi reka121402,

    Thanks for your help! Yes, I am gaming while plugged in. I basically use the machine as a portable desktop and never use it anywhere that doesn't have an outlet. Should I go ahead and upgrade the bios?

    I'd love to provide actually framerate numbers, but (and I'm embarrassed to admit this) I don't know how to measure them. I'm guessing someone here will be able to enlighten me! I know that brands me as an abominable noob, but there it is. The so-called "hitches" feel exactly like dropped frames, and they tend to happen when turning in an FPS. For instance, I turn to aim, the screen hesitates, and then it resumes scrolling smoothly.

  6. #6
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    As far as data goes, here are the results from the programs sasuke256 suggested.

    HDTune showed no errors on the hard drive. (Thank goodness.) The benchmark looked like this.

    I used GPU-z during two fifteen-minute-long gaming sessons, one with TF2 and one with Fallout 3. During both times, the GPU Core Clock topped out at 796.9 and the GPU Memory Clock reached a height of 1002.4. Since I am brand-new to actually having a computer with a graphics card, I have no idea what these numbers mean. (I'll gladly admit that it's a nice problem to have.)

  7. #7
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    % of GPU usage is really the only stat that is needed, as it tells us if the card is maxing out or not. The Core Clock is the speed your GPU is running at, the Memory Clock is the same but for the GPU RAM.

    Also, the #1 tool for any computer diagnosis is Google, if you have questions just ask there first. For example, I didn't know how to get a frame counter in TF2, but a quick search got me this:

    Open the console (press the ~ key)
    Type cl_showfps 1

    You can replace the 1 with a 0 to turn it off or use 2 in order to get an average.


    So, if you could get us some fps numbers, and let us know the % of gpu usage we can at least determine if your gpu is the culprit or if we need to look somewhere else. Also please include what video settings you have for each game. Oh, and download/run 3dMark and post your results. It is a gpu benchmark and will give us an idea if you are running slower than other computers of the same type (I scored a 4100 on my 750JX with the gpu overclocked).

  8. #8
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by Titus Tyrwitt View Post
    Hello All,

    After missing out on an entire generation of gaming due to having an ancient Dell, I saved my pennies and bought an Asus G750JW-DB71 two weeks ago. For the first week, I absolutely loved it. I loaded out Fallout 3 and Team Fortress 2 (a couple of older games I wanted to experience), and both ran smooth as silk.

    Last week, though, I started experiencing some hitches in the framerate. Both games would hiccup at odd moments, which was strange given than they're both older titles. I've run two different types of antivirus software (the computer's clean), defragged the harddrive (Windows 8 said it wasn't fragmented, but I did it anyway), and updated my graphics card's driver (did nothing).

    I'm not sure what to do. I loved that first week of awesome performance and would like it back. Does any kind-hearted, tech-saavy individual have some hints for me?
    Generally, deteriorating performance that causes hiccups in playback - while streaming data from an HD or the internet comes down to just a few things.

    1) Driver/app/OS changes - check your "uninstall control panel - sort by install date"

    Uninstall / Back up to previously known good versions of apps/drivers/etc until your fluid game play returns, and then reinstall 1 at a time everything except the last thing you uninstalled - to see if more than 1 thing is causing problems - it might be 2 things that were installed recently and both cause problems. In the future avoid alots of updates - check game play between installs/updates and do 1 at a time.

    2) Disk fragmentation - after installing a bunch of stuff, and updating older things, your disk becomes fragmented. Sometimes with a new game update, your blob is fragmented enough to cause hitches in scene and level loads - which happen in the background during game play on good games - which can show up as hiccups in the game.

    The solution is to defrag the HD with a deep defrag program like PerfectDisk: http://www.raxco.com/home/products/perfectdisk-pro

    The best solution is to swap in an SSD. The faster and larger the better. 512GB's have dropped in price, and now there are 1TB drives that aren't too expensive. You can still defragment these the old fashioned way - but it is recommended you invoke trim - and that can be done via Windows defrag alone.

    3) HD pauses due to drive settings - Use QuietHDD, manually at every boot ( or use a cmd script) to turn off /disable APM/AAM (set both to 254) and Suspend so that the disk won't go into low power mode and pause the data streaming. You also need to set the Windows Power settings you are using to not sleep the disk (set to 0 = never).

    http://sites.google.com/site/quiethdd/

    3) Additional software running in the background - indexing the disk, cleaning the disk, doing back gound downloads, etc.

    Disable Windows Indexing Service, and to make double sure an update doesn't restart it, before you disable it use the Index settings to unset all the index locations, delete the index file and remake it with no Index locations set.

    Turn background downloading off - or direct the disk location to a USB drive or the drive in the 2nd bay.

    If you have something like Norton Internet Security - enable silent mode - and disable anti-virus so you won't lag due to av checks.

    There are lots of other potential background tools that can interfere, you will have to sleuth your configuration to find and nullify them.

    Oh yeah, turn off Windows VM paging file, set it to 0. 8GB+ memory is enough to run without paging. Stops lots of unnecessary disk traffic and frees up lots of space on C drive. Also disable Hibernation to save space, sleep works good enough.

    Let us know how you fix the problem. Have fun.
    Last edited by hmscott; 12-09-2013 at 09:00 AM.

  9. #9
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    Thanks, guys! This is very helpful stuff. Work's keeping me busy this week, but I'm looking forward to giving these suggestions a try when I get a free moment soon. Many, many thanks.

  10. #10
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    Hey hmscott,

    Quick question for you: Is there any particular solid-state drive you'd recommend for this model of laptop? I've never tried to upgrade a laptop before and would hate to purchase one that didn't fit.

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