Results 1 to 6 of 6
  1. #1
    ROG Member Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    15

    Customer Service Feedback

    Hello all,

    I'm new to the forums and Asus and just wanted to provide feedback on my customer service experience (ongoing). If there is a better channel for feedback that I should use I apologize.

    The online chat:
    My first time the technician asked me to wait while they reviewed my case, which wasn't a problem, but then the window timed out due to inactivity while they were reviewing. Would be nice to have a window or if the technicians could toggle a waiting on customer status to prevent timeouts when they are reviewing.

    My second time I lost communications to the chat and could not reconnect. My internet was fine and still working, it was only the chat.

    I then tried to call in for support:
    My first time I got in within a reasonable time and had a friendly technician who was walking me through the process, however before we could do to much troubleshooting I disconnected (not sure if it was me or him. I had a good signal but only have a cell at home).

    My second time, I have been on hold for 34 minutes. Every time it sounds like someone transfers I get switched from the piano music to the Asus song music but no support.

    Again, this is just feed back for the customer service so far, not specifically the website. If there is somewhere else I should put this I apologize.
    Last edited by OB61887; 12-10-2013 at 10:31 PM.

  2. #2
    ROG Member Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    15

    Just a follow up. I finally got through and the tech at the other end was friendly and helpful. So far the only issue is getting though, all the people I eventually reach are friendly though.

  3. #3
    ROG Guru: Grand Master Array HiVizMan's Avatar
    Join Date
    Dec 2011
    Reputation
    354
    Posts
    25,742

    If you have not done so already please start your thread about the issue (link please), or if you are trying to get a RMA then state that so we can help you.
    To help us help you - please provide as much information about your system and the problem as possible.

  4. #4
    ROG Member Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    15

    Thread at http://rog.asus.com/forum/showthread...691#post347691. This was just feedback. Sorry if this was the wrong avenue for feedback.

  5. #5
    ROG Member Array
    Join Date
    Dec 2013
    Reputation
    10
    Posts
    15

    Also, updated the name to be less emotional.

  6. #6
    ROG Guru: Grand Master Array HiVizMan's Avatar
    Join Date
    Dec 2011
    Reputation
    354
    Posts
    25,742

    No worries I am on it now. Chino is also around if I am off line - night where I live and sleep is calling to me.
    To help us help you - please provide as much information about your system and the problem as possible.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •