12-27-201302:42 AM - last edited on 03-05-202410:35 PM by ROGBot
I have problem when i use my laptop 5-6 times the laptop had a problem with blue screen and the problem name is KMODE_EXCEPTION_NOT_HANDLED. how can solve it ? please help me my rog friends
I did met blue screen on my Windows 7 laptop, the above topic helped me much. I followed its recommended tool Windows Boot Genius to fix problem efficiently! I was not pulling my hair out!
myzeren wrote: I have problem when i use my laptop 5-6 times the laptop had a problem with blue screen and the problem name is KMODE_EXCEPTION_NOT_HANDLED. how can solve it ? please help me my rog friends
myzeren, update to the newest wireless driver and the rest as long as you are at it, Asus has posted a bunch of new Windows 8.1 drivers to the G750JW support site, just download the ones for your laptop hardware - which make of wireless/ethernet for example.
The Asus website is getting overloaded, if you get an error like "Server Error in '/' Application." be patient and come back a little later, or keep banging on it till it works 🙂
You will want to reboot after each driver update, most of the installers do that for you.
I have seen this get cured primarily with the wireless Wifi update, but a mouse driver is a good candidate too.
Please come back and let us know which update fixed it for you 🙂
On Fri 27/12/2013 08:16:36 GMT your computer crashed crash dump file: C:\Windows\Minidump\122713-23906-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440) Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF8006BD60B28, 0x1FFFFFFFF, 0x0) Error: KMODE_EXCEPTION_NOT_HANDLED file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 26/12/2013 20:49:51 GMT your computer crashed crash dump file: C:\Windows\Minidump\122613-20468-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440) Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF80185F67B28, 0x0, 0x3200000) Error: KMODE_EXCEPTION_NOT_HANDLED file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 23/12/2013 19:18:04 GMT your computer crashed crash dump file: C:\Windows\Minidump\122313-8296-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440) Bugcheck code: 0x1E (0xFFFFFFFFC0000047, 0xFFFFF801A8100B28, 0x0, 0x2880000) Error: KMODE_EXCEPTION_NOT_HANDLED file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I used a program and after I reached this informations. I update my wireless driver and mouse driver but still problem is going. how can update my all drivers and is it necessary to update windows 8.1 ?
Windows blue screen is caused by many reasons. It is better that you can check the real reasons. Here is a video guide that fix Windows errors including fixing blue screen.
porury wrote: Windows blue screen is caused by many reasons. It is better that you can check the real reasons. Here is a video guide that fix Windows errors including fixing blue screen.
porury, these Kmode exception errors experienced on the G750's have been caused by the Asus Gaming Mouse Driver, uninstalling it stops the blue screens.
If you don't have an Asus mouse you don't need the Asus Gaming mouse driver 🙂
Updating the drivers to the latest Windows 8.1 version is recommended for all the drivers except the Asus Mouse Driver and the VGA driver on the new G750's - JM/JS/JZ - they run best on 332.60 for now, until the memory leak problems are solved.
Here is a list of places to find the latest Windows 8.1 drivers for the JW/JX/JH JM/JS/JZ:
Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 340.52 for the JW/JX/JH, for the JM/JS/JZ owners you probably want to keep using 332.60 to avoid random crashes - as reported by a lot of people. http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111
Besides uninstalling the Asus Gaming Mouse driver, it is recommended to uninstall Asus Power4Gear, Asus Splendid, Asus Live Update.
If you are having problems with USB, make sure Asus USB Charger Plus (3.1.9) is up to date - uninstall it first to test to see if your USB problems go away. Download from the JM download area.