:mad: I have been having an issue with my G750jw laptop not charging since the 13!!! I called Asus tech support and they told me that i would have to mail the power supply to them (at my cost) then it would take 8 to 10 Biz days from them to process and then 3 biz days FedEx to get the replacement part (or refurbished part) back to me. Where if i had the $99 I could go onto the Asus estore and buy it and get it in 3 Biz days. I just cant believe that it take so long to get a part that is covered under my warranty. The best part is it could still be another issue since I don't have another power brick to test. So i took my laptop to Best Buy where i bought it and they sent for a replacement part right away (even though they have the part sitting on the shelf waiting to be sold) but did not tell me it was a "special order" and that it would tack 9-12 biz days. WOW just WOW i just cant believe that you guys would make them special order the part from you and it will still tack 9-12 biz days (when you have 49 in your Estore when i check on 1/21/14 @ 8:32pm). This is the worst service i have ever received from a company (well am waiting to receive). Asus prides themselves on great customer services and on great quality products. I just cant believe this is the quality product i received (broken after less than 6 months) and no replacement part for over 1 week. (that is over 7 biz days) and that was NOT through Asus it was through Best Buy!!! I would have had to wait longer had I done a RMA through Asus.) What kind of customer services do you have when someone else can get me a replacement part faster than you can!!!??? I also saw the Warranty Replacement Options & Instructions (in EUROPE) Was not able to find the USA ones. But the EU replacement parts and policy looks to be so much quicker.
4) "Send the complete ARS Request Form to ASUS ARS team via Fax or e-mail. ASUS ARS team will issue an RMA number after acknowledging the receipt of ARS Request Form from Customer."
5)"ASUS will ship the replacement the same working day if the request is made before 12 PM (noon) (GMT+1:00) for delivery next working day."
Maybe i have the wrong thing or maybe I am referencing the wrong thing but looks like thing are done much quicker in the EU then in the USA. Maybe someone can explain to me what the USA policy is and why when I call Asus for tech support they tell me it will be at least 14 biz days. (Providing that i can get the part to them using FedEx 3 day at my expense.) Never the less it will be over 15 days (calender days not Biz days) before this will get fixed if it will get fixed.

I really hope this is not the services i can expect to receive from Asus. I bought a premium product from Asus and was told it would have be of premium quality. I had to get a replacement power cord from HP a wile back for a different laptop and i received the replacement part from them in 3 biz days and did not need me to return the faulty part to them!!! Granted I could hardly understand the person from HP that I spoke to and the name was misspelled on my package when it came but IT CAME IN 3 BIZ DAYS!!!

I really hope this will get the attention of Asus and have a change in policy if not I hope this serves a warning to those who may consider buying Asus products in the future I know it sure will affect my decision to build an Asus centered desktop in the future!!! I would hate it if I had a MB failure and have to wait over 15 days to get replacement.

Sorry for such a negative post but I don't know what else to do! To not be able to use my Asus G750JW laptop for a half a month and to have to use my 6 year old "HP Pavilion DV9815NR notebook PC" to do everything i need to do really sucks!!! But I never had an issue with this PC in 6 years (knock on wood)!