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  1. #1
    ROG Member Array
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    What a gaming rig ! ?

    My 2300 dollar G75VW has been RMA'd ...only to return to its little black screen ways mere weeks after the "so called repair job". It works on external monitor, however with horizontal white broken lines across the screen. The GPU is also no where to be found in device manager and installing NVIDIA drivers obviously don't work. Tech guy at HIDevolution concluded a failed graphics card issue after a lengthy remote session, but when I sent it in for repairs earlier in the year, with the exact same problem, they "claimed" that ASUS had changed a defective motherboard,... so now I'm told GPU for the very same symptom.

    So their solution was that I should send them a measly 400 bucks in return for a shiny new graphics card, since my warranty had expired, albeit, 3 months of that warranty period being spent at their repair lab. My reply to them, OBVIOUSLY, was, fuaark orrfffff. So YES, I'm pissed...and with a measly 400 bucks totally out of my reach, for the sole purpose of splurging on a shiny new GPU, I resorted to tearing my laptop down, in an effort to discover the elusive clue as to why I've lost my happy face ..."literally",.... so far all I can see is a lack of thermal compound/pads on the GPU and surrounding components...., so I'll reapply compound and rebuild to see whether my fortunes change. So far I've spent more time trying to fix this laptop than enjoying it, while my wife's 400 dollar laptop can handle almost anything you throw at it ,including coffee, juice and baby food, while my so called RIG would disintegrate to utter bits if one as much as sneezes in its general direction ....WHAT A GAMING MACHINE !.....Any Ideas would be greatly appreciated.

  2. #2
    ROG Guru: Orange Belt Array ggBanks's Avatar
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    Aaaand that's why Alienware is more expensive....
    Just sayin'

  3. #3
    New ROGer Array Zygomorphic's Avatar
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    Get in touch with cl-Albert about this, he can help straighten things out. Point out to the ASUS RMA people that your laptop has been in the repair shop for 3 months.
    I am disturbed because I cannot break my system...found out there were others trying to cope! We have a support group on here, if your system will not break, please join!
    http://rog.asus.com/forum/group.php?groupid=16
    We now have 178 people whose systems will not break! Yippee!
    LINUX Users, we have a group!
    http://rog.asus.com/forum/group.php?groupid=23

  4. #4
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    Thanks for your input guys ......I'm not so sure about Alienware/eyecandy , as I'm currently typing this on one right now and guess what, I just restarted it 4 times before I could get to this site to scope for solutions .....hehe ....just saying.

  5. #5
    imMortal Kombatant Array Myk SilentShadow PC Specs
    Myk SilentShadow PC Specs
    MotherboardASUS Rampage IV Formula
    ProcessorIntel i7 3930K
    Memory (part number)8GB Corsair XMS3 1600
    Graphics Card #1ASUS Radeon 7970 3GD5
    Sound CardROG Xonar Phoebus
    MonitorSamsung SyncMaster SA300
    Storage #1Corsair Neutron 128GB
    Storage #2Seagate 2TB
    CPU CoolerCorsair A50 Pro Air Cooler
    CaseBitFenix Merc Alpha
    Power SupplyThermaltake Litepower 700W
    Keyboard Alienware TactX Keyboard
    Mouse Tesoro Gandiva H1L
    OS Win7 Ultimate x64
    Myk SilentShadow's Avatar
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    Jan 2012
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    Yeeeep!! Alienware = all flash and no substance

  6. #6
    ROG Member Array
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    Hidevolution told me I'm seeking special treatment when I mentioned that the machine was at repairs for months during warranty and that ASUS would deny helping anyway.

  7. #7
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    Is there any way for me to get a graphics card for this system without spending 400 bucks ?

  8. #8
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Jul 2012
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    Have you PM'ed cl-albert? If anyone on here can help you it might be him
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  9. #9
    Banned Array
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    Unfortunately, after the horrible driver support, 3 months of complaining and nagging, we still don't have official Windows 8.1 Drivers for the G750JX and other models, I have decided this to be my last ASUS laptop.

    I cannot use Windows 8 because then I would be unable to get all the latest updates

    I cannot use Windows 7 properly even though I have figured out most drivers because a) the keyboard typing issue where letters would randomly jump whereas this is not there in 8 or 8.1 and b) because the Haswell CPU performs better on Windows 8

    I cannot use Windows 8.1 because a) there are no official drivers yet and b) the nVIDIA Driver that is offered on the G750JW page which works, but the performance is horrible, I'm not talking about 3D performance just simple 2D performance in the OS like when watching movies and c) because I have the 3D screen, I cannot install any other driver than ASUS and d) I contacted a moderator here and he has been getting no help from the drivers team either

    The audio and subwoofer suck majorly

    ASUS: yes, I like the guy above, spent more time trying different OSes, drivers, formatting, than enjoying my piece of crap rig

  10. #10
    ROG Guru: Green Belt Array Dr. Zchivago PC Specs
    Dr. Zchivago PC Specs
    Laptop (Model)Lenovo Thinkpad T410
    MotherboardASUS Crosshair V Formula - Z
    ProcessorAMD FX 9590
    Memory (part number)BLE2KIT8G3D1869DE1TX0 (8-8-8-24, 1866 MHz)
    Graphics Card #1ASUS R9 390 STRIX (OC, GAMING)
    Storage #1SG Constellation 6 TB (6x1 TB) RAID 0
    Storage #2SG Constellation 2 TB (2x2 TB) RAID 1
    CPU CoolerNoctua NH-D15
    CaseCaseLabs STH-10
    Power SupplyCorsair AX1500i
    Keyboard Microsoft Sidewinder X4
    Mouse Microsoft Sidewinder X5
    Headset Logitech G930
    Mouse Pad Perixx 900x440x3 mm + Steelseries 320x270x3 mm + ALLSOP hard pad
    Headset/Speakers Logitech G930/Altec Lansing 5.1
    OS Windows 8.1 Pro (64 bit)
    Dr. Zchivago's Avatar
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    Quote Originally Posted by Myk SilentShadow View Post
    Yeeeep!! Alienware = all flash and no substance
    "Gawdy" comes to mind.
    Resistance is futile (at <1 Ohm).

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