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  1. #1
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    Support Template - please fill this out when reporting a bug or issue!

    Full model name under the notebook (usually next to the serial number):

    Bios version:

    CPU:

    Memory amount in GB:

    GPU:

    SSD/HDDs/Optical drives:

    AC Adapter:

    Operating system: Original ASUS factory image or clean install? Microsoft Activated yes/no?



    Drivers Installed (include version and especially any non-ASUS approved notebook drivers):

    Any third Party temp/voltage software installed:

    System Overclocked (provide details)?

    Any hardware upgraded?

    Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)

    Use paragraph spacing instead of a single block of text!!
    Last edited by cl-Albert; 02-11-2014 at 06:31 PM.

  2. #2
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    Example post:

    Full model name under the notebook (usually next to the serial number): G750JW-BBI7N05


    Bios version: 208

    CPU: i7-4700HQ

    Memory amount in GB: 8

    GPU: nVidia GTX 765M

    SSD/HDDs/Optical drives: 1TB hd

    AC Adapter: original ASUS 180w adapter

    Operating system: Win8.1 64-bit

    Original ASUS factory image or clean install? Original factory Win8 upgraded to Win8.1 through Store

    Microsoft Activated yes/no? YES

    Drivers Installed (include version and especially any non-ASUS approved notebook drivers): Original ASUS drivers except vga which is using the Nvidia Beta driver (334.67)

    Any third Party temp/voltage software installed: No

    System Overclocked (provide details)? No

    Any hardware upgraded? No, all factory original hardware.

    Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)

    System has been working fine for 6 months, but keyboard backlight no longer working.
    Keyboard light will flash momentarily when notebook is turned on, but will not turn on in Windows.
    Last edited by cl-Albert; 02-11-2014 at 06:32 PM.

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