Support Template - please fill this out when reporting a bug or issue!

[cl-Albert@ROG]

Full model name under the notebook (usually next to the serial number):

Bios version:

CPU:

Memory amount in GB:

GPU:

SSD/HDDs/Optical drives:

AC Adapter:

Operating system: Original ASUS factory image or clean install? Microsoft Activated yes/no?



Drivers Installed (include version and especially any non-ASUS approved notebook drivers):

Any third Party temp/voltage software installed:

System Overclocked (provide details)?

Any hardware upgraded?

Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)

Use paragraph spacing instead of a single block of text!!

[cl-Albert@ROG]

Example post:

Full model name under the notebook (usually next to the serial number): G750JW-BBI7N05

Bios version: 208

CPU: i7-4700HQ

Memory amount in GB: 8

GPU: nVidia GTX 765M

SSD/HDDs/Optical drives: 1TB hd

AC Adapter: original ASUS 180w adapter

Operating system: Win8.1 64-bit

Original ASUS factory image or clean install? Original factory Win8 upgraded to Win8.1 through Store

Microsoft Activated yes/no? YES

Drivers Installed (include version and especially any non-ASUS approved notebook drivers): Original ASUS drivers except vga which is using the Nvidia Beta driver (334.67)

Any third Party temp/voltage software installed: No

System Overclocked (provide details)? No

Any hardware upgraded? No, all factory original hardware.

Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)

System has been working fine for 6 months, but keyboard backlight no longer working.
Keyboard light will flash momentarily when notebook is turned on, but will not turn on in Windows.