Example post:
Full model name under the notebook (usually next to the serial number): G750JW-BBI7N05
Bios version: 208
CPU: i7-4700HQ
Memory amount in GB: 8
GPU: nVidia GTX 765M
SSD/HDDs/Optical drives: 1TB hd
AC Adapter: original ASUS 180w adapter
Operating system: Win8.1 64-bit
Original ASUS factory image or clean install? Original factory Win8 upgraded to Win8.1 through Store
Microsoft Activated yes/no? YES
Drivers Installed (include version and especially any non-ASUS approved notebook drivers): Original ASUS drivers except vga which is using the Nvidia Beta driver (334.67)
Any third Party temp/voltage software installed: No
System Overclocked (provide details)? No
Any hardware upgraded? No, all factory original hardware.
Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)
System has been working fine for 6 months, but keyboard backlight no longer working.
Keyboard light will flash momentarily when notebook is turned on, but will not turn on in Windows.