OK... there's a procedure in getting this to work...
1) Make sure the gold leads for the kb lights is facing up. (You have done this)
2) Reboot the system, and make sure the kb lights flash on/off during POST. If not, you will need to run the KB Lights Fix pack from a USB Bootable, which is available from my Drivers and App page. When applied, reboot again to ensure it flashes on during POST.
3) Then hit the 1st key of the 3 special keys and cycle the system until it says "All Lights On"
4) Then hit FN+F4 to raise the lights.
If none of this works, then you'll need to RMA again.
😞
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