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  1. #1
    ROG Member Array
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    Unhappy So... the graphics card is dying... (reposted from wrong section)

    I have a G75VW the graphics card seems to be dying / died. I have booted into safe mode to use the pc but gaming is no longer a possibility.

    This laptop is 1yr and 6 months old and I'm still paying it off, so getting a new one isn't a possibility.

    Can I replace the graphics card? (and if so, how?)

  2. #2
    ROG Guru: Orange Belt Array ggBanks's Avatar
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    Send it for repair to the nearest ASUS support center, the warranty is at least 2 years so ASUS will easily have it fixed with no expenses on your side.

  3. #3
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    The product says 12M underneath But I australia I'm thinking that under consumer law a $2500 laptop would have the reasonable expectation of working for longer than 18 months.

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Well sorry to hear that
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  5. #5
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    Are there any ROG / ASUS Employees on here that can help regarding this situation?

  6. #6
    untouched Array Praz's Avatar
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    Hello

    ASUS warranty is location specific as warranty details and specifics vary by region. There are no ASUS employees here from the Australian support region. For warranty support you will need to go through your local ASUS warranty support channel.

  7. #7
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    thank you. I've logged a support with the ASUS Tech Support and will call the repair centre in melbourne on monday. Thanks

  8. #8
    ROG Guru: Orange Belt Array ggBanks's Avatar
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    WOW 12 months for a $2500 dollar laptop? :O This is sick... As far as I am not mistaken, if you register the product online the warranty has to be extended by at least 1 year, which would make for at least 2 years. At least that was in my case, but I'm from eastern Europe.

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