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G750JH Keyboard - faulty or?

McPhailboat
Level 9

‎03-20-2014 05:13 PM - last edited on ‎03-05-2024 11:14 PM by Community Admin

Hello,

Basically when I type on the keyboard on my brand new G750JH I experience that it doesn't always register when pushing buttons.
It is very common when words have two of the same letter, e.g. "common" has two m's and the second m just won't register when hitting the keys..
I can type just fine on any other keyboards, and have contacted Asus and they told me I could send it in if I wanted (which I don't want to if there is a driver issue you guys may be aware of or anything like that..)

Anyone else experience this with the JH model or the other G750's ?
RIG:
Asus Crosshair Dark Hero VIII
AMD Ryzen 3900x
AORUS GeForce RTX 2080 SUPER WATERFORCE WB 8G (GV-N208SAORUS WB-8GC)
Custom Loop
G.Skill Trident Z RGB, DDR4, 64 GB, 3600MHz, CL17 (F4-3600C17Q-64GTZR)
2x Samsung 970 NVME drives
Be Quiet Dark Power Pro 1200w
Fractal Design Meshify 2
AI suite fan control


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7 REPLIES 7

amitabhbansal
Level 7

‎03-20-2014 09:16 PM

you have to install the keyboard device filter driver

http://dlcdnet.asus.com/pub/ASUS/nb/...64_VER1005.zip
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McPhailboat
Level 9

‎04-01-2014 05:34 PM

I installed the filter a few days ago, the problem persists. It seems very, very random though when I have the issue or not - but in most cases I have noticed it when hitting the same button twice in a row.
RIG:
Asus Crosshair Dark Hero VIII
AMD Ryzen 3900x
AORUS GeForce RTX 2080 SUPER WATERFORCE WB 8G (GV-N208SAORUS WB-8GC)
Custom Loop
G.Skill Trident Z RGB, DDR4, 64 GB, 3600MHz, CL17 (F4-3600C17Q-64GTZR)
2x Samsung 970 NVME drives
Be Quiet Dark Power Pro 1200w
Fractal Design Meshify 2
AI suite fan control


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fjollon
Level 7
In response to McPhailboat

‎04-03-2014 12:34 PM

McPhailboat wrote:
I installed the filter a few days ago, the problem persists. It seems very, very random though when I have the issue or not - but in most cases I have noticed it when hitting the same button twice in a row.


I also noticed that it was most obvious when I typed the same letter twice. "att att att att att", would become "atat att at atatt" or similar.

Anyway, a known problem. If you want it gone look here.
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McPhailboat
Level 9

‎04-04-2014 02:44 AM

Thank you, I'll give it a try and let you know how it works out 🙂
RIG:
Asus Crosshair Dark Hero VIII
AMD Ryzen 3900x
AORUS GeForce RTX 2080 SUPER WATERFORCE WB 8G (GV-N208SAORUS WB-8GC)
Custom Loop
G.Skill Trident Z RGB, DDR4, 64 GB, 3600MHz, CL17 (F4-3600C17Q-64GTZR)
2x Samsung 970 NVME drives
Be Quiet Dark Power Pro 1200w
Fractal Design Meshify 2
AI suite fan control


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McPhailboat
Level 9

‎04-28-2014 03:08 PM

Keyboard still does it on occasion, even had the mousepad disabled in UEFI for 2 weeks now. (googled it and apparently helped some people).
RIG:
Asus Crosshair Dark Hero VIII
AMD Ryzen 3900x
AORUS GeForce RTX 2080 SUPER WATERFORCE WB 8G (GV-N208SAORUS WB-8GC)
Custom Loop
G.Skill Trident Z RGB, DDR4, 64 GB, 3600MHz, CL17 (F4-3600C17Q-64GTZR)
2x Samsung 970 NVME drives
Be Quiet Dark Power Pro 1200w
Fractal Design Meshify 2
AI suite fan control


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JeniCzech
Level 7
In response to McPhailboat

‎04-29-2014 09:12 AM

I'd RMA... you might try updating BIOS, but i'd RMA 🙂
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Prostar_Compute
Level 9

‎04-29-2014 01:02 PM

This shouldn't be attributed to a faulty driver. The keyboard or the cable may be at fault. You can try to reseat the data cable, but rather than risk your warranty, it would be best to send it in for service.

We customize Asus, MSI, and Clevo laptops!
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