04-10-2014 09:09 AM - last edited on 03-06-2024 02:08 AM by ROGBot
04-10-2014 10:50 AM
Jens Haumann wrote:
Hi! I've just bought this brand new and awesome g750JX.
However, when I try to play Battlefield 4 I constantly get this error message and the game crashes.
The error message says: DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed. "). GPU: "NVIDIA GeForce GTX 770M", Driver: 33523
I have done a comprehensive amount of troubleshooting along with technicians from both Electronic Arts, and Nvidia. However, we've ended up with no results, and I am becoming a bit desperate soon.
Some of the troubleshooting steps include creating a new admin account for new user registry files, I have reinstalled both old, new and beta graphic drivers, and I have even tried praying for the last few evenings. (I have tried alot more, also) But all in vain.
I made a fresh installation of windows a few days ago in case that would do any good, but no change, still the same error. I have come across somebody telling me it's an error that occurs due to the graphics card being overclocked from the manufacturer, and suggested I tried underclocking it. I am a bit skeptic to the fact that it is overclocked, but maybe you can clarify that question for me?
So.. Here I am. Asking for your assistance in my never-ending suffering.
Thank you so much listening!
P.S. I'll attach a screenshot of the error message in case it is in your interest to have a look at it.
04-13-2014 08:11 AM
hmscott wrote:
If you are getting errors like this, the video card might be failing in some way - heat, bad GFX chip, bad on board memory, etc. The video driver is crashing, hanging the application till it times out.
You can verify this by running other things that will cause the normal untrapped Nvidia "driver not responding error - restarted" message to show up when the Nvidia driver crashes.
furmark seems to be a good one for uncovering on the borderline flaky graphics cards, give it a run and see if you see the Nvidia driver crashing error.
http://www.ozone3d.net/benchmarks/fur/
04-13-2014 04:46 PM
Jens Haumann wrote:
Thanks for your response guys. I didn't quite understande what you wanted me to do hmscott, but I installed the furmark and ran a benchmark test. My graphics card crashed though.
I did not proceed with the next steps, you want me to do that?
Also, is the GPU overclocked from the manufacturer? (which doesn't make any sense to me anyways) Since I have hardly used my computer i am very sorry to have to tweak it to simply make my computer able to run the game.
Thanks for double checking on the EA link, but I have been through all of their suggestions.
Thanks for the help!
04-14-2014 07:31 AM
04-10-2014 01:51 PM
04-10-2014 02:08 PM
kingkaan wrote:
Don't worry about what hmscott said he likes to assume the worst. I know tons of people having this problem. go into the battlefield 4 directory go into the folder and install directx from there..i had this problem all the time i did what i was told and it's gone forever..if you google it you can find the solution there as well..bf4 is a buggy game..it likes to crash especially if you have overclocked card. But yeah if you google tons of people complaining about directx error. same exact error. well just go into your bf4 directory find directx installer and reinstall. if you overclocked much pull back a bit. might fix your problem.
04-10-2014 10:47 PM
04-13-2014 10:49 AM
04-13-2014 12:46 PM
Hey!
Turn off xfire, steam, or other application.
And u will be able to play
have a nice day!
BF4 FPS CFG By MISIKEX: http://wiwgaming.com/site/bf4-fps-cfg/#axzz2yn2j9QXU