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Win8.1 Problem with bluetooth on G750JZ-T4025H

Vanirian
Level 7

‎04-29-2014 12:15 PM - last edited on ‎03-05-2024 11:14 PM by Community Admin

Hi eveyone,

I've formatted my SSD/HDD and I've NOT used Asus Backtracker before and re-installed Windows 8.1 on it.
Only Bluetooth isn't working.
Do I have to ship back to an repair center ? How do I do to contact them ?

Thanks
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cl-Albert
US Customer Loyalty Agent

‎04-29-2014 02:01 PM

Hi,

If it's just a software issue, hopefully you can get a solution from ASUS support without sending it back.
You may also want to go to www.asus.com to choose your region and look for support information, but you can try this page too:
http://support.asus.com/Hotlines.aspx?SLanguage=en

Sorry, I don't have the G750JZ model, but did you arleady try installing the bluetooth driver from the ASUS G750JZ download site and did it give you that error in the screenshot you provided?

Make sure to install the ATK and chipset drivers too from the ASUS download site in case they have anything to do with this and check your device manager for any errors.

Good luck!
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