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  1. #1
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    Problem with realtek hd manager load

    Hello

    I have a problem with realtek hd manager loading on starting windows 7. Trying to uninstall and reinstall drivers from Asus ROG web - Realtek_Audio_Win7-8-8-1_VER6017240.

    When click 3-4 times on Close the program button Audio manager is open and everything look it is working.
    This is error copy. I haven't install AI Suite III

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ATKEX_cmd.exe
    Application Version: 0.0.0.0
    Application Timestamp: 00000000
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18229
    Fault Module Timestamp: 51fb1116
    Exception Code: 0eedfade
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1050
    Additional Information 1: 8c76
    Additional Information 2: 8c7632fd9e0250a92c4e7f3318e3a3f6
    Additional Information 3: d6f9
    Additional Information 4: d6f92774a32f50830fc289b43bb6bc7c

  2. #2
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    The driver must only be updated after flashing UEFI to 0505 or later. If not done this way I think you will get that error. Might need to update UEFI and reinstall OS.

  3. #3
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    yes, before that i flash bios to MAXIMUS VII RANGER BIOS 0707

  4. #4
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Install the Probe II sense driver or DIP5 from your SCD. That should fix it. Needs a service to link the audio package and thats why you are seeing the error.

  5. #5
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    Great thank you so much on this help

  6. #6
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    Hello! I am currently having this same issue, I have updated to the most recent bios, uninstalled/reinstalled the audio drivers, and installed the probe II driver. I am on the same motherboard as op (maximus vii hero) running windows 7 x64. The exact error is ATKEX_cmd.exe has stopped working upon windos logon. Problem details:

    Problem Event Name: APPCRASH
    Application Name: ATKEX_cmd.exe
    Application Version: 0.0.0.0
    Application Timestamp: 00000000
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18409
    Fault Module Timestamp: 53159a86
    Exception Code: 0eedfade
    Exception Offset: 0000c42d
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 8c76
    Additional Information 2: 8c7632fd9e0250a92c4e7f3318e3a3f6
    Additional Information 3: d6f9
    Additional Information 4: d6f92774a32f50830fc289b43bb6bc7c


    Any help is appreciated.

  7. #7
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Install the latest AI SUite III with DIP5 as well.

  8. #8
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    solved. Thank you.

  9. #9
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    hey i have same problem in hdd win 7 64 bits
    ATKEX_cmd.exe has stopped working upon windos logon
    tryed to install sense driver.Its shows installation ok but setup.exe dont finish. Tryed to install the last aisuite3 or one that are marked dip5, but the installation dont begins. Setup.exe executed but nothing happens.
    How did u solve mandarius? Btw i install it with no problem in another ssd win 8.1 with dvd support.

    greets
    Last edited by destroyerjjbg; 08-14-2014 at 03:47 PM.

  10. #10
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    tryed to install sense driver.Its shows installation ok but setup.exe dont finish. Tryed to install the last aisuite3 or one that are marked dip5, but the installation dont begins. Setup.exe executed but nothing happens.
    Same problem here. I can t install these programs. Nothing happen when clicking on *.exe
    And the original folder is not compressed when I launch the *.exe.
    And ATKEX_cmd.exe obviously crash at startup.

    Hardware : Z97 Ranger (1114 bios), 4790K
    Soft : BWindows 7 64 premium and last Management Intel Engine, last Inel RST, last audio driver 7272

    I dont know what to do now....

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