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Problem with realtek hd manager load

neno20st
Level 7

‎05-30-2014 02:22 AM - last edited on ‎03-06-2024 03:20 AM by Community Admin

Hello

I have a problem with realtek hd manager loading on starting windows 7. Trying to uninstall and reinstall drivers from Asus ROG web - Realtek_Audio_Win7-8-8-1_VER6017240.

When click 3-4 times on Close the program button Audio manager is open and everything look it is working.
This is error copy. I haven't install AI Suite III

Problem signature:
Problem Event Name: APPCRASH
Application Name: ATKEX_cmd.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: 0eedfade
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1050
Additional Information 1: 8c76
Additional Information 2: 8c7632fd9e0250a92c4e7f3318e3a3f6
Additional Information 3: d6f9
Additional Information 4: d6f92774a32f50830fc289b43bb6bc7c
Labels:
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110,108 Views
21 REPLIES 21

Raja
Level 13

‎05-30-2014 02:37 AM

The driver must only be updated after flashing UEFI to 0505 or later. If not done this way I think you will get that error. Might need to update UEFI and reinstall OS.
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neno20st
Level 7

‎05-30-2014 02:41 AM

yes, before that i flash bios to MAXIMUS VII RANGER BIOS 0707
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Raja
Level 13

‎05-30-2014 02:49 AM

Install the Probe II sense driver or DIP5 from your SCD. That should fix it. Needs a service to link the audio package and thats why you are seeing the error.
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neno20st
Level 7
In response to Raja

‎05-30-2014 03:00 AM

Great:) thank you so much on this help
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Mandarius
Level 7
In response to neno20st

‎06-10-2014 06:36 PM

Hello! I am currently having this same issue, I have updated to the most recent bios, uninstalled/reinstalled the audio drivers, and installed the probe II driver. I am on the same motherboard as op (maximus vii hero) running windows 7 x64. The exact error is ATKEX_cmd.exe has stopped working upon windos logon. Problem details:

Problem Event Name: APPCRASH
Application Name: ATKEX_cmd.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: 0eedfade
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 8c76
Additional Information 2: 8c7632fd9e0250a92c4e7f3318e3a3f6
Additional Information 3: d6f9
Additional Information 4: d6f92774a32f50830fc289b43bb6bc7c


Any help is appreciated.
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Raja
Level 13

‎06-10-2014 09:05 PM

Install the latest AI SUite III with DIP5 as well.
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Mandarius
Level 7
In response to Raja

‎06-11-2014 04:12 PM

solved. Thank you.
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destroyerjjbg
Level 7

‎08-14-2014 08:37 AM

hey i have same problem in hdd win 7 64 bits
ATKEX_cmd.exe has stopped working upon windos logon
tryed to install sense driver.Its shows installation ok but setup.exe dont finish. Tryed to install the last aisuite3 or one that are marked dip5, but the installation dont begins. Setup.exe executed but nothing happens.
How did u solve mandarius? Btw i install it with no problem in another ssd win 8.1 with dvd support.

greets
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profy_tm
Level 7
In response to destroyerjjbg

‎08-27-2014 07:47 AM

tryed to install sense driver.Its shows installation ok but setup.exe dont finish. Tryed to install the last aisuite3 or one that are marked dip5, but the installation dont begins. Setup.exe executed but nothing happens.

Same problem here. I can t install these programs. Nothing happen when clicking on *.exe
And the original folder is not compressed when I launch the *.exe.
And ATKEX_cmd.exe obviously crash at startup.

Hardware : Z97 Ranger (1114 bios), 4790K
Soft : BWindows 7 64 premium and last Management Intel Engine, last Inel RST, last audio driver 7272

I dont know what to do now....
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