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  1. #1
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    G750JH-DB71 Charger

    Hi! I've been having issues with charging my laptop. When I plug it in, sometimes it will charge, sometimes it won't. I took it in to the Geek Squad at Best Buy today and they told me that they had never seen an ASUS ROG with a "DC" output. I haven't been able to find another charger that will work and I'm hoping I won't have to send it in. Thanks for any replies!

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by PeevishRunt View Post
    Hi! I've been having issues with charging my laptop. When I plug it in, sometimes it will charge, sometimes it won't. I took it in to the Geek Squad at Best Buy today and they told me that they had never seen an ASUS ROG with a "DC" output. I haven't been able to find another charger that will work and I'm hoping I won't have to send it in. Thanks for any replies!
    Geek Squad was pulling your leg, they are all DC output

    They can order the charger for you, or you can order it yourself, the connectivity to the estore.asus.com site has been down most of the weekend, but let me check again and see if I can post the links for you to the battery / charger / etc for the G750

    All G750 parts:
    http://us.estore.asus.com/index.php?...l&s[cid]=0

    G750JH Charger 230w charger
    http://us.estore.asus.com/index.php?..._detail&p=6517

    When it comes up check the first link and the batter and charger are there...

    When you get the battery and charger you can swap them in to see if one or the other is the problem.

    If you can run the laptop without the battery, just the power adapter plugged in, then the power adapter is ok, and it is the battery or the charging circuit in the laptop that is the problem... or

    One thing you can try, is to go to the Device Manager, Batteries => and uninstall the 2 entries and then either reboot or Action => Scan for new hardware and then reboot. That has reset the charging for some.

    There is a hardware reset too... I haven't used it - anyone else want to post how to do it for us?

    Let us know what you works for you
    Last edited by hmscott; 06-02-2014 at 10:04 AM.

  3. #3
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    Quote Originally Posted by hmscott View Post
    Geek Squad was pulling your leg, they are all DC output

    They can order the charger for you, or you can order it yourself, the estore.asus.com site has been down most of the weekend, but let me check again and see if I can post the links for you to the battery / charger / etc for the G750


    Cool, the sysadmin's must have come in to work - it's Monday there

    All G750 parts:
    http://us.estore.asus.com/index.php?l=search_list&s[search]=g750&s[title]=Y&s[short_desc]=Y&s[full_desc]=Y&s[sku]=Y&s[match]=all&s[cid]=0

    G750JH Charger 240w charger
    ... darn the site isn't responding again...

    When it comes up check the first link and the batter and charger are there...

    When you get the battery and charger you can swap them in to see if one or the other is the problem.

    If you can run the laptop without the battery, just the power adapter plugged in, then the power adapter is ok, and it is the battery or the charging circuit in the laptop that is the problem... or

    One thing you can try, is to go to the Device Manager, Batteries => and uninstall the 2 entries and then either reboot or Action => Scan for new hardware and then reboot. That has reset the charging for some.

    There is a hardware reset too... I haven't used it - anyone else want to post how to do it for us?

    Let us know what you works for you

    Lol id be willing to host Asus site on my server ... for free.. this site too.. It's always crashing, and i know linux

    I'm sure asus site is pretty demanding though may need 2 servers clustered together

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by HomieOC View Post
    Lol id be willing to host Asus site on my server ... for free.. this site too.. It's always crashing, and i know linux

    I'm sure asus site is pretty demanding though may need 2 servers clustered together
    It's probably the internet connectivity, not the site

    And, it is somewhere along the path between where I am and that site, not necessarily a fault on the Asus side.

  5. #5
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    I have been trying to connect to the Asus estore the past 2 days and haven't been able to..

  6. #6
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    Nevermind, I just became able to!

    Thank you all so much for the replies, I really appreciate it. I'm not great with knowing things like this so it means a lot that there are people willing to help people like me.

  7. #7
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    The issue was the charger, when it is plugged in without the battery in, the computer shuts off

  8. #8
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
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    Posts
    5,357

    Quote Originally Posted by PeevishRunt View Post
    The issue was the charger, when it is plugged in without the battery in, the computer shuts off
    PeevishRunt, you can file an RMA request with Asus here:

    http://vip.asus.com

    Sign up for an account, register your laptop, and click on the Technical Inquiry option to the left. Give them the information you posted here in summary, with that result about the dead charger, and ask for a replacement.

    Likely they won't send you the replacement adapter unless you request it, ask them to take your credit card to cover the cost of the adapter, then when you ship the bad one back to Asus and they receive it they will credit the card back.

    I always recommend at least keeping a 2nd charger around, and a battery too, just in case of situations like this. I keep a power adapter at home, work, and in the bag if I can, just so I don't get stuck without power

    Let us know how it works out for you

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