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07-24-2014 06:59 PM #1ROG Member Array
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Maximus VII Hero getting error code 55
Hey,
I have a problem when starting up my new computer.
I get a Q-code saying 55 "Memory not installed"
I'm using 2x Crucial DDR3 BallistiX Sport
Sometimes it just restarts over and over and over...
Read on the forum that my CPU fan could cause a problem, but I took this off, and remounted it.
I put one RAM chip in the B2 slot and it works...
The motherboard is brand new, so I'm basically asking to see if it's my fault or if it's Asus's fault.
Anyone got any ideas?
RegardsLast edited by Mykli; 07-24-2014 at 08:06 PM.
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07-25-2014 05:00 AM #2Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Maximus IX Code Processor i7-7700k 5.2GHz Delidded Memory (part number) 16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T Graphics Card #1 Titan Xp - EKFC waterblock Sound Card ROG SupremeFX 2015 Monitor HP ZR30w Storage #1 Toshiba VX500 256GB CPU Cooler Swiftech Apogee GTZ Case Thermaltake Armor+ VH6000 Power Supply PCP&C Turbo Cool 1200w Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 Asus optical drive Accessory #2 Koolance ERM-2K3U 
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Hello Mykli, Welcome to the ROG forum.
What is the speed of your RAM and how many GB? Have you tried the other stick in slot A2?Last edited by Nate152; 07-25-2014 at 09:49 AM.
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07-25-2014 09:33 AM #3ROG Member Array
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Hey,
The speed is 1600MHz at 8gb a piece, so 16gb total.
I've tried them both, they both work in slot B2 and B1, but not in A1 and A2. Seems like that slot is dead.Last edited by Mykli; 07-25-2014 at 09:40 AM.
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07-25-2014 09:39 AM #4Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Maximus IX Code Processor i7-7700k 5.2GHz Delidded Memory (part number) 16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T Graphics Card #1 Titan Xp - EKFC waterblock Sound Card ROG SupremeFX 2015 Monitor HP ZR30w Storage #1 Toshiba VX500 256GB CPU Cooler Swiftech Apogee GTZ Case Thermaltake Armor+ VH6000 Power Supply PCP&C Turbo Cool 1200w Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 Asus optical drive Accessory #2 Koolance ERM-2K3U
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Thank you,
Try clearing the cmos, if that doesn't get it working it is possible you might have a couple of bent cpu socket pins. You could try removing your cpu cooler and cpu and inspect the cpu socket for any bent pins with a magnifying glass. Look carefully and make sure they are all evenly spaced as they should be.Last edited by Nate152; 07-25-2014 at 09:46 AM.
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07-25-2014 09:52 AM #5ROG Member Array
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Ok, I took a look earlier, and for my naked eye it looked like all the pins were laid flat, but it looked OK. Are they supposed to be flat or have I ruined something?
Also I tried using both in B1 and B2 at the same time, and now it starts and I have 16gb of ram installed(says the BIOS)Last edited by Mykli; 07-25-2014 at 09:59 AM.
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07-25-2014 10:00 AM #6Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Maximus IX Code Processor i7-7700k 5.2GHz Delidded Memory (part number) 16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T Graphics Card #1 Titan Xp - EKFC waterblock Sound Card ROG SupremeFX 2015 Monitor HP ZR30w Storage #1 Toshiba VX500 256GB CPU Cooler Swiftech Apogee GTZ Case Thermaltake Armor+ VH6000 Power Supply PCP&C Turbo Cool 1200w Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 Asus optical drive Accessory #2 Koolance ERM-2K3U
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No they are not flat, I'm not sure of your board but the socket pins will look similar to this:
http://upload.wikimedia.org/wikipedi...cket_775_T.jpg
click on the photo to make it larger.
Look carefully at your cpu socket with a magnifying glass, you will be able to tell if there are any that are bent.Last edited by Nate152; 07-25-2014 at 10:07 AM.
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07-25-2014 10:11 AM #7ROG Member Array
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Yea, that's what I meant with flat, more like crooked or something. It looks ok and I will just ship it back, to get a new one.
Thanks for the help Nate152
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07-25-2014 10:16 AM #8Moderator Array Nate152 PC Specs
Nate152 PC Specs Motherboard ROG Maximus IX Code Processor i7-7700k 5.2GHz Delidded Memory (part number) 16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T Graphics Card #1 Titan Xp - EKFC waterblock Sound Card ROG SupremeFX 2015 Monitor HP ZR30w Storage #1 Toshiba VX500 256GB CPU Cooler Swiftech Apogee GTZ Case Thermaltake Armor+ VH6000 Power Supply PCP&C Turbo Cool 1200w Keyboard ROG Falchion NX / Strix Flare II Mouse ROG Chakram X/Chakram Core/Spatha X Headset ROG Delta S Animate Mouse Pad Steelseries Prism XL + ROG Scabbard II OS Windows 11 Home Accessory #1 Asus optical drive Accessory #2 Koolance ERM-2K3U
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You're welcome,
You can call asus tech support and tell them your problem and once they confirm it's your mother board, they will set you up an RMA.
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07-25-2014 12:47 PM #9ROG Member Array
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Here I just have to send it back to the store and they have to fix everything. Gotta love Norwegian rules. Thanks again.
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