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  1. #1
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    G750JS Video Card Issues after Driver Update (Code 43 in device manager)

    So I updated to the newest driver on 07/29 because GeForce Experience made me aware there was a new driver, and 24 hours later, my Video card stop working. It crashed yesterday around 2:00pm while i was playing Hearthstone (not graphical demanding at all) and it wont respond anymore. Device manager says there is a driver error (Code 43) but I try going back to the old drivers and nothing happens, Try using Display Driver uninstall for a fresh install and re-download 337.88 and that doesn't work either - Not sure if the Graphic card is bad because the computer still sees it, and so does Display Driver Uninstall, But I can't run any Nvidia software on it and Nvidia Inspector doesn't recognize the card either. Like my previous post, this laptop has been nothing but a headache for me since i got it and if this is really a bad video card.... I really don't know what else to do, since Asus RMA department seems to be run unprofessional.

    sorry for the bad grammar

    Thanks

  2. #2
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    well thats why i dont update my drivers unless there is a problem with them, i got the JH like 15 days ago, got 2 notifications for nvidia updtaes to 337 and now 340 but i didnt, in fact im still running on 311.93 that came with it out of the box, and for what i do, it works good, so for me 10-15% gain in performance is not worth the problems that might occur from the update, i really have no clue for you man and sorry, but you might want to do a recovery fresh install to see if it will fix the issue

  3. #3
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    Quote Originally Posted by FalconFX View Post
    well thats why i dont update my drivers unless there is a problem with them, i got the JH like 15 days ago, got 2 notifications for nvidia updtaes to 337 and now 340 but i didnt, in fact im still running on 311.93 that came with it out of the box, and for what i do, it works good, so for me 10-15% gain in performance is not worth the problems that might occur from the update, i really have no clue for you man and sorry, but you might want to do a recovery fresh install to see if it will fix the issue
    I know... I really dont want to do a fresh recovery if i dont have to because I would have to back up all my stuff again.... but I might have too..

  4. #4
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    Quote Originally Posted by Bruno2284 View Post
    I know... I really dont want to do a fresh recovery if i dont have to because I would have to back up all my stuff again.... but I might have too..
    Hold a little someone that might have a clue for this, and remember dont update if you dont have to

  5. #5
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    So I when back to the original video driver and nothing, but I just ran GPUZ and it's seeing everything.... So I have no Idea why the drivers are not loading in the start, Do I need to reflash the bios of the Video Card ? and How do I do that ?

  6. #6
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    The safest way to "uninstall" a driver is, of course, to use a Windows Restore Point what you would have created just BEFORE upgrading.... and only if you didn't change ANYTHING ELSE on your laptop.... so it works good if you just want to "test" a new driver for some hours or days.
    I already did this several times.

  7. #7
    ROG Enthusiast Array Kelusion PC Specs
    Kelusion PC Specs
    Laptop (Model)Asus ROG G750JZ
    MotherboardASUSTeK COMPUTER INC. G750JZA
    ProcessorIntel® Core™ i7 2.5GHZ - 3.5GHZ 4710HQ Processor
    Memory (part number)Samsung M471B1G73QH0-YK0 - 32GB DDR3L SDRAM
    Graphics Card #1NVIDIA® GeForce® GTX880M 4GB GDDR5 VRAM (Auto-Overclocked)
    Sound CardRealtek High Definition Audio
    MonitorSasmung 55' Smart U9000, Samsung Syncmaster S24B300
    Storage #1512GB SSD
    Storage #21.5 TB HDD 7200 RPM
    CPU CoolerStock
    CaseStock
    Power SupplyStock
    Keyboard Corsair RGB K70 (2014)
    Mouse Logitech G502 Proteus Core Gaming Mouse
    Headset Beats Studio Pro
    OS Windows 8.1 Pro - 64Bit
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    'NEVER INSTALL ANY NVIDIA DRIVERS FROM NVIDIA WEBSITE OR THE AUTO UPDATE FROM THE GEFORECE EXPERIENCE TO UPDATE THE NVIDIA GRAPHICS DRIVER, NEVER. YOU HAVE TO WAIT TILL ASUS THE MANUFACTURER OF YOUR LAPTOP RELEASES A VERSION ON THEIR OFFICIAL WEBSITE OF THE SAME UNLESS THEY DO NEVER RELY ON ANYWHERE ELSE, THIS WILL BREAK YOUR COMPUTER AND YOUR PRECIOUS SYSTEM AND ITS GAMING EXPERIENCE COMPLETELY.'

    With that being said lets get you back to where you were, I have a G750JZ but I will try my best to help you, I have installed the latest at that time (337/.88) from Nvidia when I got the laptop, then it failed during the installation, then I went straight to the ASUS Support and downloaded the latest from there (337.88), and till then I have absolutely no issues with any driver or anything, 337.88 is my version, and after this I made a pledge to never do it again anyway, the below options will work either way and you will not be required to reflash and anything, just follow them completely, you can pick 1 or 2 as you like,

    1. Go to Control panel > Program and Features > Uninstall Nvidia Latest driver you installed from there > Restart the system > then go to ASUS Official Support for your laptop and install the install one from here expand the VGA,

    http://support.asus.com/download.asp...l3Rpr80XDgQJbl

    Run games and see if everything is back to normal, if yes perfect read the header of my msg one more time and please keep the support page for any downloads of your G750JS, its a very good laptop and DO NOT break it by any means.

    If NO, then follow below,

    2. Right Click Start > System > On the Left Hand System Protection > System Restore > Choose the date before the installation of the latest NVIDIA Driver by clicking 'Choose a different Restore Point > Apply Restore > Voila, your system should be back to before the changes were even made and crashed.

    Follow the above points if 1 does not work then apply 2. I'm pretty sure you'll be back to square one before the driver update. Let us know how it works out for you don't be completely destroyed just yet
    Last edited by Kelusion; 07-31-2014 at 08:19 PM.

  8. #8
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    Quote Originally Posted by Kelusion View Post
    'NEVER INSTALL ANY NVIDIA DRIVERS FROM NVIDIA WEBSITE OR THE AUTO UPDATE FROM THE GEFORECE EXPERIENCE TO UPDATE THE NVIDIA GRAPHICS DRIVER, NEVER. YOU HAVE TO WAIT TILL ASUS THE MANUFACTURER OF YOUR LAPTOP RELEASES A VERSION ON THEIR OFFICIAL WEBSITE OF THE SAME UNLESS THEY DO NEVER RELY ON ANYWHERE ELSE, THIS WILL BREAK YOUR COMPUTER AND YOUR PRECIOUS SYSTEM AND ITS GAMING EXPERIENCE COMPLETELY.'

    With that being said lets get you back to where you were, I have a G750JZ but I will try my best to help you, I have installed the latest at that time (337/.88) from Nvidia when I got the laptop, then it failed during the installation, then I went straight to the ASUS Support and downloaded the latest from there (337.88), and till then I have absolutely no issues with any driver or anything, 337.88 is my version, and after this I made a pledge to never do it again anyway, the below options will work either way and you will not be required to reflash and anything, just follow them completely, you can pick 1 or 2 as you like,

    1. Go to Control panel > Program and Features > Uninstall Nvidia Latest driver you installed from there > Restart the system > then go to ASUS Official Support for your laptop and install the install one from here expand the VGA,

    http://support.asus.com/download.asp...l3Rpr80XDgQJbl

    Run games and see if everything is back to normal, if yes perfect read the header of my msg one more time and please keep the support page for any downloads of your G750JS, its a very good laptop and DO NOT break it by any means.

    If NO, then follow below,

    2. Right Click Start > System > On the Left Hand System Protection > System Restore > Choose the date before the installation of the latest NVIDIA Driver by clicking 'Choose a different Restore Point > Apply Restore > Voila, your system should be back to before the changes were even made and crashed.

    Follow the above points if 1 does not work then apply 2. I'm pretty sure you'll be back to square one before the driver update. Let us know how it works out for you don't be completely destroyed just yet
    I did try both options, but I still have the issue.

    Click image for larger version. 

Name:	Untitled.jpg 
Views:	7 
Size:	144.8 KB 
ID:	39645

    This is what it shows.

  9. #9
    ROG Enthusiast Array Kelusion PC Specs
    Kelusion PC Specs
    Laptop (Model)Asus ROG G750JZ
    MotherboardASUSTeK COMPUTER INC. G750JZA
    ProcessorIntel® Core™ i7 2.5GHZ - 3.5GHZ 4710HQ Processor
    Memory (part number)Samsung M471B1G73QH0-YK0 - 32GB DDR3L SDRAM
    Graphics Card #1NVIDIA® GeForce® GTX880M 4GB GDDR5 VRAM (Auto-Overclocked)
    Sound CardRealtek High Definition Audio
    MonitorSasmung 55' Smart U9000, Samsung Syncmaster S24B300
    Storage #1512GB SSD
    Storage #21.5 TB HDD 7200 RPM
    CPU CoolerStock
    CaseStock
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    Keyboard Corsair RGB K70 (2014)
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    Quote Originally Posted by Bruno2284 View Post
    I did try both options, but I still have the issue.

    Click image for larger version. 

Name:	Untitled.jpg 
Views:	7 
Size:	144.8 KB 
ID:	39645

    This is what it shows.
    DO a simple restart then see if it shows the hardware is working correctly instead of that, if not then follow below,

    Try this and let us know how it works,

    To resolve this problem, do the following.
    To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.

    Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.

    Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

    Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

    Let us know if you see the msg, This device is working properly message on your Device Manager after doing the above steps. Strange but System Restore should have fixed this too unless the hardware is broken but this error screeenshot you posted of Device Manager is a common error, googling up can bring you alot of interesting articles so I doubt its hardware related.
    Last edited by Kelusion; 07-31-2014 at 08:44 PM.

  10. #10
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    Quote Originally Posted by Kelusion View Post
    DO a simple restart then see if it shows the hardware is working correctly instead of that, if not then follow below,

    Try this and let us know how it works,

    To resolve this problem, do the following.
    To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.

    Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.

    Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

    Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

    Let us know if you see the msg, This device is working properly message on your Device Manager after doing the above steps. Strange but System Restore should have fixed this too unless the hardware is broken but this error screeenshot you posted of Device Manager is a common error, googling up can bring you alot of interesting articles so I doubt its hardware related.
    If I do that it shows that the device is running properly, but the video card wont respond. I can't open any nvidia programs, or nvidia inspector. If i right click on the Desktop for options, Nvidia control panels doesnt show, also if I right click any software, it doesnt give me a option to pick with video card to use

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