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  1. #1
    Dracowyr
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    G73 Video Issues

    I teach art in a game development course in college, and found that I needed to upgrade from my macbook pro to a more 'game centric' system. In my search for a replacement, I came across the ASUS G73JH at my local computer store...saw the specs, impressed with the demo model, and promptly made my decision to purchase one. Being pragmatic, I purchased an extended warranty from the store.

    So I proceeded to load everything on it that I needed to teach, Adobe Photoshop, Autodesk Maya and 3DS Max, ZBrush...all went smoothly - I decided it was best to upgrade to the latest drivers (10.7 at the time) so that things would go smoothly. When I hauled it in to cl**** I received a lot of ooos and awes at the nice system I was toting around.

    I wasn't until I was up and running in the middle of cl**** reviewing art assets in Maya 2011, when my screen changed to verticle grey stripes - now what I read is affectionately known as GSOD or Grey Screen of Death.

    I have spent the past 3 weeks trying everything - reading up on forums for solutions, upgrading the bios, trying every driver from 10.5 and on...changing settings, you name it....things got worse - instead it would start locking up. I really loved this machine - and I was determined to prove to my students that it is an awesome notebook...so I patiently waited for the 10.8 ATI drivers to be released.

    They were released, and though I had some issues with the installation, finally it was installed and all was running well...that was until Tuesday morning, when once again I got the GSOD.

    So, I uninstalled the 10.8 drivers and reloaded the ones from the ASUS website. All would be fine, but unfortunately Maya 2011 will not work with the ASUS drivers...so I'm forced to use my old laptop...

    I'm really hoping I don't have to RMA this, or try to return it to the store, as I have had nothing but extremely poor experiences when this has happened in the past. Seeing that it works with the stock drivers...it could be argued that the issues aren't covered under warranty.

    Bios Version 2.11
    ATI Drivers (currently stock ASUS drivers)


    Seeking advice.


    -Dracowyr

  2. #2
    TeamROG Moderator Array xeromist PC Specs
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    xeromist's Avatar
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    It appears that you are not the only one having this problem:

    http://www.google.com/search?q=ASUS+G73JH+vsod&nfpr=1

  3. #3

  4. #4
    ROG Enthusiast Array Tindrael's Avatar
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    Hey there!
    GSOD is a known issue with the G73...at least known by the users. For months Asus has denied and lied about the existence of the GSOD, they only admitted it (of course quietly, not officially...there might be even Asus workers who haven't heard about this) that it is there and they arranged a few techs to look into the problem. So far they released a new vBIOS a week ago, of course it did not fix the GSOD issue. They promised a fix, but after seeing how Asus let down the W90 owners (W90 had similar vBIOS issue, and Asus didn't fix it, despite that the W90 was a $2000+ gaming laptop!), there might be never a perfect fix.

    If you can't wait for Asus to finally throw out their poorly coded vBIOS and make a new, working one, there is an alternative fix.

    The better qualified technicians at MSI, have fixed the GSOD issue 5 months ago. You can download their 5870M vBIOS from here: MSI vBIOS 5870M
    Just flash your Asus 5870M and there won't be any GSOD anymore, you can use new drivers with it. It is easy, just copy the files on a Fat32 formatted flash drive and after booting from it, run VFlash.bat. A lot of users who can't wait for months until Asus finally makes a working vBIOS, which already exists, are using this MSI vBIOS.

    WARNING!
    Only use the linked vBIOS! The linked vBIOS fixes the G73 GSOD, BUT the newest vBIOS on MSI's download page bricks the G73 VGA!!

    Also, the MSI vBIOS fixes the GSOD,but there is a drawback. Since the MSI vBIOS originally wasn't designed for the G73, until you are using it, the HDMI and VGA output of your G73 will not work! Since you, Dracowyr sad that you would use it for teaching, you can install and use the latest drivers with this vBIOS, but you will not be able to connect your G73 to a projector, at least until you reflash the Asus vBIOS...which means you get the GSOD back.

  5. #5
    DCx
    Guest
    Yup, you're pooched! You could try voiding your warranty and flashing a non-asus videobios, there are a lot of people reporting success with that.

  6. #6
    Brian@ASUS
    Guest
    we are currently working on a beta vbios that has not had GSOD issues, should be out shortly either in beta or confirmed

  7. #7
    ROG Enthusiast Array Tindrael's Avatar
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    Quote Originally Posted by Brian@ASUS View Post
    we are currently working on a beta vbios that has not had GSOD issues, should be out shortly either in beta or confirmed
    Don't forget to try that vBIOS with Furmark (PostFX+Xtreme Burn mode enabled!!), if it can run without screen flickering+GSOD for hours with newer drivers (10.3-10.8) on every unit you have that had GSOD, then it is ready to be released.

    ps: I hope you don't mean the 012.020.000.032.037764 beta vBIOS, becase that does not fix the GSOD issue.

  8. #8
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    This is NOT limited to G73s... I've had this happen twice to me on my G71GX-A2... is this a warranty issue?

  9. #9
    Dracowyr
    Guest
    Thank you everyone for your input and suggestions. Knowing that this is not an isolated incident, I'm sure that ASUS is aware, and as Brian@ASUS suggested, they are working on a fix.

    Luckily, I have a backup to use in the meantime.

  10. #10
    DCx
    Guest

    This is a g73 issue...

    This is a g73 issue. When it occurs on other computers, it isn't for the same reason.

    Example: If every honda civic on the road ran out of gas when the tank said it was 1/2 full, and your car ran out of gas when the tank said it was 1/2 full as well (but you don't drive a civic) - would you immediately assume your car, and EVERY civic on the road had the same problem?

    By taking the consequent as the identificator of the antecedant, you're eliminating the possibility of an alternative cause for dissimilar cases.

    Another example: I am wet. You are wet. You were in the rain. You cannot assume that I was in the rain as well.

    The g73 GSOD problem affects a large number of g73 laptops. It does not seem to occur on the ASUS stock drivers, but will occur when ATI reference drivers are used. Asus acknowledges this - but claims it is a software problem. If that were the case, then *every* g73 should exhibit this behaviour. I have had 3 (soon to be 4) g73 units pass through my hands - one did not have this problem, the other 2 did - using a hard drive image that was identical.

    Asus *is* working on a fix. And when they release it, they'll save themselves a lot of money, as there are several people who return their problematic units for repair on asus' time. If unit #4 is also a dud, I think I'm talking to my reseller, trying to get a refund, and spending the extra money for a different computer.

    Having worked in a GM plant, I know how important QA is - and what happens when you don't have it. I hope asus isn't going down that road.

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