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  1. #1
    ROG Member Array AmikoEz's Avatar
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    Asus G750-JX's BASS EYE ( SUBWOOFER ) not working anymore.

    Lately my G750 started overheating and shutting down itself. And of course this overheating happens while gaming.
    So I was playing Dragon Age: ORIGINS. Which is old game for now doesn't require strong pc at all.
    Anyway, after today's shutdown I found out that Bass EYE ( SUBWOOFER) on the back of the Notebook doesn't work anymore.

    Help? Any suggestions? Maybe I can fix it through softwares or something? (both overheating and sound problem).
    Last edited by AmikoEz; 08-18-2014 at 05:39 PM.

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by AmikoEz View Post
    Lately my G750 started overheating and shutting down itself. And of course this overheating happens while gaming.
    So I was playing Dragon Age: ORIGINS. Which is old game for now doesn't require strong pc at all.
    Anyway, after today's shutdown I found out that Bass EYE ( SUBWOOFER) on the back of the Notebook doesn't work anymore.

    Help? Any suggestions? Maybe I can fix it through softwares or something? (both overheating and sound problem).
    AmikoEz, how is your JX shutting down? Is the Display Driver stopping (crashing)? Or is the computer actually shutting down Windows - or is it a crash?

    You should get that fixed soon, while in the Warranty period, or if it is new enough take it back to the vendor to replace with a new one.

    If your laptop is becoming unstable, any number of peripherals might fail to work until you reboot after cool down. You need to fix the overheating problem first, before trying to debug ancillary failures.

    If you can get the GPU / driver to fail while running Furmark 15 minute burnin test - a repeatable test you can submit to Asus for RMA, that is the first thing I would do. You could also use Unigine Heaven. The idea is to find a GPU benchmark / stress test that fails in a repeatable / reproducible way to report to Asus for RMA - gaming failures are hard for Asus to reproduce - especially if they don't have the game. Also report the subwoofer problem in the same Technical Inquiry report.

    You can register a login here, register your laptop, and file a Technical Inquiry with the failure report to get an RMA from Asus:

    https://vip.asus.com

  3. #3
    ROG Member Array AmikoEz's Avatar
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    Hello, hmscott.
    It got fixed after 30 mins posting this. When I started Dragon Age: Origins subwoofer started to work again.
    I think the problem was in Power4Gear High perfomance option. IN battery thing.

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by AmikoEz View Post
    Hello, hmscott.
    It got fixed after 30 mins posting this. When I started Dragon Age: Origins subwoofer started to work again.
    I think the problem was in Power4Gear High perfomance option. IN battery thing.
    AmikoEz, nice debugging

    P4G force limits performance under Battery causing performance issues, removing it lets you set the Windows Power Plans, and they won't get replaced by P4G like when it was installed.

    Did you uninstall Splendid as well? Has nothing to do with this problem, but along with Asus Gaming Mouse, Asus Live Update, and Asus DVD they are the Asus tools I uninstall.

    There are recent posts in the forum on how to tune the subwoofer performance as well.

    What happened with the Overheating issue?

  5. #5
    ROG Member Array AmikoEz's Avatar
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    Hey, sorry for late replays. hmscott.

    It kinda overheats which makes me worry. I still need to look into this issue. I play games which don't require much of strong pc yet after hours of gameplay it FPS goes down and the game is really slow.
    And I remember the nights when I played battlefield 4 whole night and the laptop was still cool.

  6. #6
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by AmikoEz View Post
    Hey, sorry for late replays. hmscott.

    It kinda overheats which makes me worry. I still need to look into this issue. I play games which don't require much of strong pc yet after hours of gameplay it FPS goes down and the game is really slow.
    And I remember the nights when I played battlefield 4 whole night and the laptop was still cool.
    AmikoEz, as CPU power increases power usage increases and heat increase follow

    It is surprising how much CPU/GPU games require these days, if the FPS goes down, you may have reached a level where the FPS naturally drops, unless your CPU / GPU are reducing their clock speeds, the FPS on the same material will be the same. If you are playing online multiplayer if a bunch of people jump on the server to play or watch, the load on the server is going to go up and might slow down the game too - takes a lot of monitoring speeds, temps, loads, network, etc and a bit of debugging to figure these things out - it is often deceiving to try to judge things by the seat of the pants view from 1 or 2 sessions - lots of things come into play.

    Again, if the CPU and GPU are still running at their top speeds, and load hasn't changed - something else hasn't started running in the background - the fps change is due to something else.

    It is summer, Battlefield 4 was released during the Winter, cool ambient temperatures pulled the heat out of the laptop, even during hours of use, during hot ambient temperatures the heat has nowhere to go and continues to build and level off at a high level.
    Last edited by hmscott; 08-26-2014 at 12:56 PM.

  7. #7
    New ROGer Array
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    Hello, I have a problem maybe can get some advice… Something wrong with my G750. The computer actually shutting down Windows crash. I tried use FurMark 1.15.1 tool and after 4 minutes crash again So its heating problem?

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