She plays on LAN with wifi and bluetooth both disabled

i also forgot to mention that the windows error log doesn't have a chance to save the error info before it reboots, so all reports there are blank/inconclusive

The game is updated? You said you already updated EVERYTHING, so it would be stupid to ask you if you updated your video driver . . .

I don't really know a lot about WoW (besides that episode of SouthPark, lol) but that game causes a lot of people grief, from what I can see on Google.

The only thing I can suggest is to run Memtest86 on each ramstick separately. Also, for some reason, the idea of telling you to install and run CCleaner popped into my mind . . .

Yeah all the drivers have been updated within the last week.. i've tried both the 280 and 285 drivers posted in the stickied thread. Ccleaner is something i run on her computer quite regularly, but i'll definitely give memtest86 a shot and report back with the info from it.

thanks for taking the time to suggest some things to try

So i left memtest86 running through 8 passes... all which passed with no errors.

i received a response from blizzard... exactly the type of useless response i was expecting from them..

Based off the information you have provided, I would like to ask a few questions to see what has been remedied to try to address the issue.

1) Have you updated your addons recently with Curse Client?

Sometimes when these addons are not updated or are no longer working, believe it or not, they can cause disconnections in the game.

To test this, once you log in, click on the AddOns button and attempt to disable them. After they are disabled try to play the game for as long as you can to see if it will disconnect.

2) What type of internet connection are you using?

Wireless connections are normally not supported as they are unstable and can cause disconnections as well.

3) Have you considered trying to update your Network Card?

Sometimes out of date network card drivers can also cause the game to crash as well.

obviously did not even bother to read my ticket as i explained it very clearly

any other ideas of what it may be? i'm really not doubting its the game itself as nothing else she plays/does shows any signs of instability.. not being able to figure it out is driving me crazy

Also check your OS Update history and see what has changed recently. Maybe some update needs to be reinstalled.

Hi, back with an update for you guys...

Tried swapping ram and letting her play for a while... worked fine for the first couple of hours but still proceeded to crash.. I was logging with HWINFO64 while it crashed and the last line logged shows cpu @ 62 celcius and GPU at 66 which is well below the normal temps i get while playing demanding games... so i know 100% that it is not overheating..

As for the OS updates, I've verified everything i can possibly update is up to date, including the game itself

A little history on this issue: she started having this issue last year around this time and we put in a couple trouble tickets... they ended up suggesting an RMA so we did just that... Asus sent the laptop back with no reports of troubles so we cancelled her account. Between February (when she cancelled) and this October (when she renewed) the laptop did not restart/shut off/show any signs of issues whatsoever even while playing multiple other higher demanding games.

i just don't get it, and each trouble ticket i send in only frustrates me further.. it honestly sounds like their technical support isn't even reading my tickets

oh ps: she normally uses a USB mouse but it will happen using either. trackpad is disabled 99% of the time though.

now they're trying to deflect me back to asus to RMA once again.