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  1. #1
    New ROGer Array
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    G550 combo audio jack issue

    hello,

    I have an issue with my asus g550's combo audio jack and i need help.

    The problem with the audio jack is, i only get sound from my laptop's speakers when a headphone is plugged into the audio jack. When i take the headphone out of the jack, the laptop speakers stop working. Also when the headphone jack is plugged in, i do not hear any sound from the headphone.

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by xernoxian View Post
    hello,
    I have an issue with my asus g550's combo audio jack and i need help.
    The problem with the audio jack is, i only get sound from my laptop's speakers when a headphone is plugged into the audio jack. When i take the headphone out of the jack, the laptop speakers stop working. Also when the headphone jack is plugged in, i do not hear any sound from the headphone.
    xernoxian, assuming you tried other headphones, with other plugs connected to them, to see if there was a problem with the mating of the plug / jack, there isn't anything we can do for you. It sounds like a physical problem with your jack or the headphone plug.

    You can create a login here, register your laptop, and file a Technical Inquiry to get Asus to RMA / repair your laptop.

    https://vip.asus.com

    Please come back and let us know how it works out

  3. #3
    ROG Guru: White Belt Array
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    Quote Originally Posted by xernoxian View Post
    hello,

    I have an issue with my asus g550's combo audio jack and i need help.

    The problem with the audio jack is, i only get sound from my laptop's speakers when a headphone is plugged into the audio jack. When i take the headphone out of the jack, the laptop speakers stop working. Also when the headphone jack is plugged in, i do not hear any sound from the headphone.
    Try upgrading the audio driver if there is any newer, or u just remove the installed driver of audio and reinstall it, in the year 2001 i faced this problem and found that there is conflict in audio drivers, i tried removing the audio driver and reinstalling it, after that it worked for 3-4 days and the problem persist again, then i formatted the HDD and installed the windows again and after that it worked perfectly fine, i gave a little research and found that in windows update it installed something related to Audio and ruin everything, so try reinstalling the audio driver if doesnt help then do a windows installation

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    xernoxian, amitabhansal's suggestion is worth a try

    Hidden in my suggestion to go to Asus for debugging, I know Asus will ask you to do a recovery install - reinstall the OS from the recovery partition - which would solve the problem if it is software. When you came back to report I planned on asking you to take care with updates / upgrades, and make restore points to roll back to if the audio problem shows up again.

    xernoxian, let us know how it works out
    Last edited by hmscott; 10-11-2014 at 08:43 PM.

  5. #5
    New ROGer Array
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    Thanks for all your suggestions. i have done the windows 8.1 reset, uninstalled and installed the realtek drivers and i have also tried the latest realtek drivers but the problem still persists. i have contacted asus and would have the laptop checked out soon.

  6. #6
    New ROGer Array
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    I have contacted Asus and they have asked me to send the laptop to them. I would like to know if, any of you know whether it is possible to replace the audio jack on the laptop motherboard. Thanks

  7. #7
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
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    Quote Originally Posted by xernoxian View Post
    I have contacted Asus and they have asked me to send the laptop to them. I would like to know if, any of you know whether it is possible to replace the audio jack on the laptop motherboard. Thanks
    xernoxian, if you are still under warranty, let Asus do it. If someone else messes it up then it might void your warranty and Asus would ask you to pay to repair the repair

  8. #8
    ROG Enthusiast Array
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    Hi all. Theapparently the g550jks combo jack is rather delicate and of bad build. I have sent mine in for repair and they replaced the whole motherboard, yet one mo th later from regular use the same issue arises.the connection is off in the sense when u plug in any jacks fully it does not sense the input.

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