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  1. #1
    New ROGer Array
    Join Date
    Oct 2014

    G550JK Physical damage.

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ID:	42058Click image for larger version. 

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ID:	42058Hello,

    Currently i am stationed in Fort Lee, VA for training. While i put my laptop away into my drawer, i believe it caught the lip of the drawer and did some damage to the screen. Will add a picture to it. I have basic and some computer knowledge. I believe it could either be a cracked LCD screen because the screen itself is not damaged. But there shows no signs on the outside of the computer of any damage as well. Any ideas will be appreciated.

    I purchased from the PX and got the highest insurance on it as well. Tried working with them and said they cannot help for some odd reason. Thanks for your time.

  2. #2
    ROG Guru: Brown Belt Array GottiBoi55's Avatar
    Join Date
    Dec 2011

    Just a few questions to ask.

    1. How long have you owned your NB?
    2. If under 60 days, have you applied for the Asus ADP <<<click (Asus Accidental Damage Protection)?

    If you are still within the 60 day time constraint, you should apply for the ADP now! (It's also Free BTW)
    With the Asus Accidental Damage Protection, you are covered for one full year, for drops, liquid spills, and as in your case damaged LED screens.

    Hope this will solves your issue, and welcome to the ROG Forum.
    Please come back, and let us know how things turn out my friend.
    Last edited by GottiBoi55; 10-12-2014 at 11:23 PM.
    G750JZ-DS71 Windows 10 Pro (x64)
    Intel® Core™ i7 4700HQ (2.40GHz)
    24GB Memory DDR3 1600 MHz SDRAM
    M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
    NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
    Second Monitor: Shar
    p Aquos 32"

  3. #3
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
    Join Date
    Dec 2013

    Holy sh!t. That looks pretty bad. As GottiBoi55 has mentioned, you have accidental damage COVERED for one year. Possibly 2 depending on your purchase perks on certain cards.

    Send it for an RMA, or order in a new panel to fit yourself. You have mentioned you are not familiar with computers, so RMA'ing may be your best bet.

    PX will not assist you I believe, you need to call Asus Service Center directly.

    YOU PAY FOR POSTAGE ONE WAY. Asus will cover the cost of sending it back to you.

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