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  1. #1
    ROG Member Array
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    This is why you use a surge supressor!!!

    G75VW-NS71

    Kid had his laptop plugged directly into the wall, despite the surge suppressor being closer.

    Bad afternoon storm, comes home to find two new issues:

    ► Sound out of one side of onboard speakers only.

    ► Battery won't work. At all. I think the display shows it as charged, but it isn't powering the laptop whatsoever.

    Not sure what can be done about the speakers, but is there any way to attempt a reset of the battery? We tried leaving it out overnight, but that did nothing.

    Really, any reasonable suggestions are welcome.

    That said, are there authorized service centers for these things?

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #3
    ROG Guru: Orange Belt Array ggBanks's Avatar
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    I think some parts of your mobo and sound card are fried. If in warranty take it to an ASUS repair center. If not, well.... it's better to buy a new laptop instead of putting more money in this one, since things like this might happen again.

  4. #4
    ROG Guru: Orange Belt Array
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    Yes sorry to hear but power surge would have fried parts of the laptop.

  5. #5
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    Say I file a claim on my homeowner's insurance. How much would it be to replace the motherboard?

    We may not have a choice, as the battery continues to drain while not recharging. Still, most notebooks work without the battery installed, so long as it's plugged into an outlet, right?

  6. #6
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Yes mine stay's plugged in all the time. I have no idea how good or bad the battery is, It still works when the lights go out. But then in plugged into a UPS.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  7. #7
    ROG Guru: Brown Belt Array GottiBoi55's Avatar
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    Dec 2011
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    Yes your NB will work without the battery in place, and just plugged into the power brick.
    But it sounds like your MOBO is most likely fried, as others already said.
    You should upgrade to the G750 series, if you go the home owners route.
    Check out prices, and file your claim accordingly.
    GottiBoi55
    Asus
    G750JZ-DS71 Windows 10 Pro (x64)
    Intel® Core™ i7 4700HQ (2.40GHz)
    Samsung
    24GB Memory DDR3 1600 MHz SDRAM
    SanDisk
    M.2 SSD 2x128GB in Raid 0 / WD-HGST-1TB HDD 7500-RPM
    NVIDIA® GeForce® GTX 880M 4 GB GDDR5 VRAM
    Second Monitor: Shar
    p Aquos 32"

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