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  1. #11
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    It looks like the ATK hotkey drivers cause this. I had the latest version V1.0.0031 from the g750jw support page installed and I removed it. I tried encoding a video and it worked no problem with the lid closed. I discovered a newer version V1.0.0037 and installed that. Encoded a video and it went to sleep again. Uninstalled and it started working again.

  2. #12
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by kibosh View Post
    It looks like the ATK hotkey drivers cause this. I had the latest version V1.0.0031 from the g750jw support page installed and I removed it. I tried encoding a video and it worked no problem with the lid closed. I discovered a newer version V1.0.0037 and installed that. Encoded a video and it went to sleep again. Uninstalled and it started working again.
    kibosh, that's great news

    This is why I keep suggesting everyone keep their laptop Windows drivers up to date, by downloading the latest from Asus support areas. The download support area for our laptops gets stale and isn't updated very long after product release. BIOS updates happen, but new versions of hardware drivers aren't. This has been the Asus way for a long long long time, and they way around it is to know how / where to look for new versions.

    The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, at the time of this post the JM download area is where to get the latest Windows 8.1 updates, after the new G751 models are released then their download area will be the ones to watch. BIOS updates still happen in your model's support area, so still check there from time to time.

    The G750/G751/551/500/etc share the same basic hardware components, so all those support areas for new hardware are good to check out.

    Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

    The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

    The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

    Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

    Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
    http://rog.asus.com/forum/showthread...l=1#post461698

    This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

    G751 Support / Download Areas - Newest - has all 4 G751 models
    http://www.asus.com/Search/?SearchKey=g751

    G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
    http://www.asus.com/Search/?SearchKey=g750

    G750JX - new support location, updates?
    http://www.asus.com/Notebooks_Ultrab...US_ROG_G750JX/

    G750JW - new support location, updates?
    http://www.asus.com/Notebooks_Ultrab...US_ROG_G750JW/

    Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

    Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
    http://support.asus.com/Download.asp...=VGA&p=3&s=111

    Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
    http://support.asus.com/Download.asp...&m=Audio&os=30

    Notebook Card Reader (realtek) G750 / G751(?)
    http://support.asus.com/Download.asp...d+reader&os=30

    Notebook Bluetooth drivers
    http://support.asus.com/Download.asp...=3&ft=27&os=30

    Notebook WLAN drivers (no Intel)
    http://support.asus.com/Download.asp...en&m=WLAN&os=3

    Notebook LAN drivers
    http://support.asus.com/download.asp...hashedid=n%2fa

    KBFilter driver
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Backtracker for Windows 8.1 download
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Backtracker FAQ
    http://www.asus.com/support/FAQ/1008640/

    Asus SmartGesture
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Touchpad
    http://support.asus.com/Download.asp...Touchpad&os=30

    Asus ATK Package
    http://support.asus.com/download.asp...e&hashedid=n/a

    Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
    http://support.asus.com/download.asp...s&hashedid=n/a

    Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
    http://support.asus.com/download.asp...hashedid=n%2fa

    Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
    http://support.asus.com/Download.asp...=VGA&p=3&s=111

    Nvidia Drivers direct from Nvidia
    http://www.geforce.com/drivers

    Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
    https://downloadcenter.intel.com/dow...pdate-Utility-

    For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
    https://downloadcenter.intel.com/Sea...29+RAID+Driver

    I try to keep this list up to date, and post it once in a while, if you find any other places to find new drivers, or newest version of a driver that you have tested as working, please post them!
    Last edited by hmscott; 03-24-2015 at 11:05 PM.

  3. #13
    ROG Enthusiast Array Kelusion PC Specs
    Kelusion PC Specs
    Laptop (Model)Asus ROG G750JZ
    MotherboardASUSTeK COMPUTER INC. G750JZA
    ProcessorIntel® Core™ i7 2.5GHZ - 3.5GHZ 4710HQ Processor
    Memory (part number)Samsung M471B1G73QH0-YK0 - 32GB DDR3L SDRAM
    Graphics Card #1NVIDIA® GeForce® GTX880M 4GB GDDR5 VRAM (Auto-Overclocked)
    Sound CardRealtek High Definition Audio
    MonitorSasmung 55' Smart U9000, Samsung Syncmaster S24B300
    Storage #1512GB SSD
    Storage #21.5 TB HDD 7200 RPM
    CPU CoolerStock
    CaseStock
    Power SupplyStock
    Keyboard Corsair RGB K70 (2014)
    Mouse Logitech G502 Proteus Core Gaming Mouse
    Headset Beats Studio Pro
    OS Windows 8.1 Pro - 64Bit
    Network RouterCisco
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    Great post hmscott, as usual . I do hope if a mod see's your post, he/she can simply put or create a sticky out of it which we can update, so it helps alot of wanderers and users including myself, since each day or two you see a post whereby related to drivers, yet needed or people don't know where or how to get exactly the latest ones. For now, I will keep a link to signature straight pointing to this post, so at least users can see go through it, instead of searching looking helplessly.
    Last edited by Kelusion; 01-29-2015 at 11:46 AM.
    Where to find latest Asus Rog G750/751 drivers?

    Please use search in the forums, there might be alot of threads which have similar answers to what you are looking for!

  4. #14
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by Kelusion View Post
    Great post hmscott, as usual . I do hope if a mod see's your post, he/she can simply put or create a sticky out of it which we can update, so it helps alot of wanderers and users including myself, since each day or two you see a post whereby related to drivers, yet needed or people don't know where or how to get exactly the latest ones. For now, I will keep a link to signature straight pointing to this post, so at least users can see go through it, instead of searching looking helplessly.
    Kelusion, I think Asus see's these lists posted, but I/they have never suggested to make it a sticky. It may be that the list goes out of currency too quickly, and people come and go, so over time it either won't be correct and/or it won't get updated. I would be happy to keep it updated as I have, but things change, and I would need to hand it off to someone else eventually.
    Last edited by hmscott; 01-29-2015 at 12:50 PM.

  5. #15
    New ROGer Array
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    Problem is even with the latest ATK driver installed, for some odd reason, my laptop sleeps under heavy load.

  6. #16
    ROG Enthusiast Array
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    sounds like you might have a virus. i mean, this is not a difficult task to complete by any means. that, or check your power supply. battery, cord, everything and make sure it works properly.

  7. #17
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    hmscott,

    Thanks for all the time and effort you put into your posts. I have a question about the VGA drivers. When I go to the model specific update site for my G751JT, http://support.asus.com/download.asp...zsjpO34EbUTo7s, it says the newest Nvidia driver is the Version V9.18.13.4400 from 11-10-14. In the update section that just has VGA drivers (not model specific),http://support.asus.com/Download.asp...=VGA&p=3&s=111, the latest driver is Version V9.18.13.4477 from 01-30-15. Can I use the latest non-model specific driver?

    Is it normal for Asus to update just the non-model specific site and not update the model specific site?

    take care and thanks for all your help!
    Last edited by Binkius; 01-30-2015 at 11:26 PM.

  8. #18
    New ROGer Array
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    For people still having this problem.

    Try updating now to the latest through this way: http://support.asus.com/download.asp...hashedid=n%2fa

    Later version then on some of the laptops own driver page. Currently 1.0.0038 as of writing this post.

    This has worked for me! Hope it helps someone else.

    Otherwise try to uninstalling ATK Package to check if its really the problem.

  9. #19
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    Having exactly the same issue

    I have exactly the same issue with my asus GL502VS (i7 7700hq+gtx1070, 120hz panel). I cannot stop the laptop from going into sleep when it is connected to an external monitor while playing overwatch. I don't have any issue while playing Train Simulator and browsing the web though.

  10. #20
    ROG Member Array Nicolas.G's Avatar
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    Quote Originally Posted by fdc227 View Post
    I have exactly the same issue with my asus GL502VS (i7 7700hq+gtx1070, 120hz panel). I cannot stop the laptop from going into sleep when it is connected to an external monitor while playing overwatch. I don't have any issue while playing Train Simulator and browsing the web though.
    Same laptop here, same issue

    It only works when the lid is open, otherwise it goes to sleep after a few minutes of gaming even though it is set to "off" and "do nothing" everywhere.
    I think the problem is the closing lid detection which only can be resolved by opening the laptop? Does someone know which cord must be disconnected?

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