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  1. #1
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    Jul 2014
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    How fast is the Asus RMA ?

    Hi everyone.
    My Swift broke down (vertical stripes, blurry text etc). Yesterday I initiated the RMA. Quickly I got an email from Asus that they send new monitor, etc. Today, however, I got another email with the information:

    "Unfortunately
    there is no stock available at the moment.
    We will inform you by e-mail when a replacement product is shipped out from
    our warehouse.
    We would like to apologize for any inconvenience."

    I heard a lot wrong about Asus RMA and I have a question: how fast are working, there are no major problems, etc? What are your impressions.
    Thx.

  2. #2
    ROG Member Array
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    Oct 2014
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    Hi there,

    I had the same situation. Filled out the RMA on Saturday 25th. Got the RMA confirmation on Monday afternoon (Yes, you'll get a new screen, stay tuned for more info) and on Tuesday I received the same email as you did. Yesterday, on Thursday, I received another email, mentioning that they now got a replacement screen and will UPS it. It will arrive on Monday.

    TL;DR: In my case it was 8 days (5 business days). That's very good in my opinion for a screen that just launched worldwide.


    Good luck to you!

  3. #3
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    Jul 2014
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    Thank you very much, I hope that my replacement will not take longer

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