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  1. #1
    ROG Enthusiast Array
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    Bluray not working???...Update.

    Hey guys,

    I posted a few days ago about problems getting my once working Blu-ray player to work again.

    The thing is I didn't know about any kind of DRM downloads??? Still don't know much, but know now thanks to a good guy here that they're not good!

    Bottom line is I got some advice, but wanted to know...when I made my initial backups using Asus Backtracker on the OS, AND made baks of Apps and Drivers, can I use that to fix the issue?

    I went into the files on the Apps and Drivers Folder on the USB, but there are tons of folders and files for everything and wouldn't know which to look for and try.

    Anyone let me know if I can do it this way please?

    Thank you all for your support!

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
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    Quote Originally Posted by SupaFaztG View Post
    Hey guys,

    I posted a few days ago about problems getting my once working Blu-ray player to work again.

    The thing is I didn't know about any kind of DRM downloads??? Still don't know much, but know now thanks to a good guy here that they're not good!

    Bottom line is I got some advice, but wanted to know...when I made my initial backups using Asus Backtracker on the OS, AND made baks of Apps and Drivers, can I use that to fix the issue?

    I went into the files on the Apps and Drivers Folder on the USB, but there are tons of folders and files for everything and wouldn't know which to look for and try.

    Anyone let me know if I can do it this way please?

    Thank you all for your support!
    SupaFaztG, you have what you need in the C:\eSupport directory, which you can access best through Asus Install - it should be installed on your laptop already, but if it got uninstalled, you can run it from:

    C:\eSupport\eDriver\AsInsWiz

    All the apps / drivers that came in the eSupport folder that can be installed will show up - you check the box and install - and uncheck the boxes of the stuff you want to keep uninstalled

    Here is what I keep uninstalled:

    Click image for larger version. 

Name:	asus install - what I dont have installed.JPG 
Views:	6 
Size:	61.6 KB 
ID:	42777

    You can also download new versions of the drivers, not necessarily all the apps, from various Asus support areas:

    Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

    The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

    The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

    Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

    Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
    http://rog.asus.com/forum/showthread...l=1#post461698

    This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

    G751 Support / Download Areas - Newest - has all 4 G751 models
    http://www.asus.com/Search/?SearchKey=g751

    G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
    http://www.asus.com/Search/?SearchKey=g750

    G750JX - new support location, updates?
    http://www.asus.com/Notebooks_Ultrab...US_ROG_G750JX/

    G750JW - new support location, updates?
    http://www.asus.com/Notebooks_Ultrab...US_ROG_G750JW/

    Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

    Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
    http://support.asus.com/Download.asp...=VGA&p=3&s=111

    Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
    http://support.asus.com/Download.asp...&m=Audio&os=30

    Notebook Card Reader (realtek) G750 / G751(?)
    http://support.asus.com/Download.asp...d+reader&os=30

    Notebook Bluetooth drivers
    http://support.asus.com/Download.asp...=3&ft=27&os=30

    Notebook WLAN drivers (no Intel)
    http://support.asus.com/Download.asp...en&m=WLAN&os=3

    Notebook LAN drivers
    http://support.asus.com/download.asp...hashedid=n%2fa

    KBFilter driver
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Backtracker for Windows 8.1 download
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Backtracker FAQ
    http://www.asus.com/support/FAQ/1008640/

    Asus SmartGesture
    http://support.asus.com/download.asp...hashedid=n%2fa

    Asus Touchpad
    http://support.asus.com/Download.asp...Touchpad&os=30

    Asus ATK Package
    http://support.asus.com/download.asp...e&hashedid=n/a

    Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
    http://support.asus.com/download.asp...s&hashedid=n/a

    Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
    http://support.asus.com/download.asp...hashedid=n%2fa

    Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
    http://support.asus.com/Download.asp...=VGA&p=3&s=111

    Nvidia Drivers direct from Nvidia
    http://www.geforce.com/drivers

    Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
    https://downloadcenter.intel.com/dow...pdate-Utility-

    For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
    https://downloadcenter.intel.com/Sea...29+RAID+Driver

    Have fun
    Last edited by hmscott; 03-25-2015 at 01:30 AM.

  3. #3
    ROG Enthusiast Array
    Join Date
    May 2014
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    I don't know what to say to all of your efforts and compassion here but...thank you once again....You always find a way to help, and believe me I know this takes time. I wish I could pay you to help and just fix it for me with remote access. I am constantly reminded of just how ignorant and dumb I truly am with this stuff. I'll keep trying. Thanks again.

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by SupaFaztG View Post
    I don't know what to say to all of your efforts and compassion here but...thank you once again....You always find a way to help, and believe me I know this takes time. I wish I could pay you to help and just fix it for me with remote access. I am constantly reminded of just how ignorant and dumb I truly am with this stuff. I'll keep trying. Thanks again.
    SupaFaztG, sometimes once the damage is done like this it is best to do a restore back to a previously known good state. Roll back in system restore points until it starts working, or do an F9 (power on from power off) and first try a refresh, and if that doesn't work do a full reset.

    If you don't already have a Asus Backtracker USB 3.0 16GB flash recovery drive made, now would be a good time to make it. You can still do the reset from F9, but make/keep the emergency backup of the recovery partition too.

    Also, be sure and back up all your personal files, the Asus Backtracker only backs up the recovery partition and creates a bootable recovery drive.

    If you use the F9 or recovery flash drive, pull off/out all your other drives than the boot drive so they don't get erased as part of the recovery.

    That should work

    And, now you know what not to do. I have been through all of this, and found it is best to just assume you will get painted into a corner occasionally and have to walk out and start from scratch

    Good lick!

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