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  1. #1
    ROG Member Array
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    Nov 2014
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    Exclamation NEED HELP with my ROG G20AJ

    so i bought this gaming PC for about 2 weeks now and when i first got it everything was perfectly fine gaming smooth and even multitask and then recently like 2 day ago til now, my PC acting weird, i use to be able to play BF4, Crysis 3 and Skyrim and all other high graphic games, but now every time i open every high graphic game then game load up and then the screen turn off right after the game start, i notice that after the screen turn off it turn all white and then off, i did check my cpu temp and speed it's about 60C when idle and when gaming it up to 70 or 80 ?? it's not normal right ? even when i reinstall the OS (win8.1 64bit) still samething scan for virus, nothing appear. it only happen when i play high graphic game but when i play League of Legend everything went smooth ???

  2. #2
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
    Headset ROG Orion
    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
    Join Date
    Dec 2011
    Reputation
    119
    Posts
    5,750

    Please return it back to the shop you bought it and exchange for another.

  3. #3
    ROG Member Array
    Join Date
    Nov 2014
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    i did try to install the latest driver and still it still not work

  4. #4
    ROG Member Array
    Join Date
    Nov 2014
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    yes, i'm about to return but the problem it i bought it at Fry's and i heard some say that they're not welcome when i return the product

  5. #5
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    74
    Posts
    2,408

    http://www.frys.com/template/help/in...rningPurchases they will take it back go ASAP sorry to hear new unit is sadly bad but bring it back ASAP

  6. #6
    ROG Member Array
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    Nov 2014
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    8

    i'll tomorrow because i have to go to work right now but tmr i'll bring it back to them, i'm really sad because this is a good computer and very fast for gaming . i'll return it tmr but what do you guys think is wrong with this pc ?

  7. #7
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    74
    Posts
    2,408

    maybe graphic card that's only a guess let us know how it works out with fry's

  8. #8
    ROG Member Array
    Join Date
    Nov 2014
    Reputation
    10
    Posts
    8

    i work it out guys, i emailed the asus support and they told me to load default on bios by F5 and i did it and everything was okie ??? idk if it would happend again or not

  9. #9
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    74
    Posts
    2,408

    Glad its working, Only MarshallR from Asus could give u definite answer as he said to exchange it

  10. #10
    ROG Member Array
    Join Date
    Nov 2014
    Reputation
    10
    Posts
    8

    i was just return it because it start to happen again and i get the store credit and pay 300 more to get the G10AJ-US004s must better

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