pong1226 wrote:
hello guys.. just need some help here.. I want to reset my laptop back to factory settings.. I did this
. Resart notebook PC then press F9 during POST.
2. Wait for windows to load the Choose an option screen then tap Troubleshoot.
3. Tap Reset your PC.
4. In the Reset your PC screen, read the bullet pionts to learn more about using this option then tap Next...
after clicking the NEXT button... it was showing this "Unable to reset your PC. A required drive partition is missing." I tried to transfer files because my drive C is full.. and i think I moved files that I shouldn't.. thats why I want to do a reset.. please help.. any ideas.. thanks a lot..

pong1226, I have heard of others with this issue, but it hasn't happened to me. I did an Asus Backtracker Backup under Windows 8.1 with the Asus Backtracker for Windows 8.1. If you are still using the original Asus Backtracker that came with the laptop, I am assuming you have a JW/JX/JH model that originally came with Windows 8, then you need to uninstall it and install the Windows 8.1 version so you can use it on your upgraded to Windows 8.1 laptop 🙂

Here is the latest Asus Backtracker for Windows 8.1
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

A USB 3.0 16GB flash drive is recommended to create the bootable recovery backup. You should also do a test restore to make sure it works before deleting, erasing, repartitioning, or over-installing another OS onto the original boot HDD/SSD.

You need to disconnect any USB storage from the laptop when doing the creation of the flash drive with Asus Backtracker - some have reported it erased their other USB storage - this didn't happen to me, but best to be safe.

When you do the test restore, make sure to only have the test HDD/SSD in the laptop. The recovery program will erase and partition any drives it finds in the laptop before doing the restore - if your original HDD is in the 2nd Bay IT WILL GET ERASED - and if your flash drive fails during restore (some are not compatible even after created) you won't be able to create another flash recovery drive with another flassh drive, because your original HDD will now be blank.

Be careful.

Please come back and let us know if that works for you too. 🙂

I will get back to you guys.. thanks for the help.. 🙂

Guys, I am facing the same issue... I haven't understood the solution though!

@hmscott, whoa, more than a bunch 😉

was just checking as op will do clean install and normal basic windows would be less than 20GB

hmm, just realised that all my games are on a separate partition (they are shared between os's) and CAD programs and database are in a different windows on another partition also.