11-24-2014 07:21 PM - last edited on 03-06-2024 01:53 AM by ROGBot
11-24-2014 08:36 PM
11-24-2014 08:52 PM
logzz wrote:
I have not seen this problem before. My best advice would be ask for a refund all the horror stories on here about this monitor is really bad. Wait for another manufacturer to release a similar product that is better and consider changing to that
11-25-2014 06:15 AM
Do not include any accessories as they will not be returned or replaced. Customer is responsible for shipping expenses if requesting item(s) to be returned.
User manuals, software, original box, I/O shields, retention mechanisms / brackets, stands/bases for display products
Non-ASUS products such as: CPU, Memory, After-market Heatsink / Fans, other components, memory cards
Physical damage is not covered under your ASUS manufacturer's warranty and automatically VOIDS your product's warranty.
Damage can include any shape or form of corner, edge damage, or markings with pens and markers
Cracked LCD screen, bezel, etc.
Broken traces or burns due to improper installation or removal of other components
Broken CPU socket or bent pins
Shipping Damage due to improper packaging
11-25-2014 07:51 AM
Bri_ROG wrote:
Here is the confusing instructions from the RMA email:
I've sent a request to them to clarify what I should send. It seems to me that they want to to just send the screen, without the stand.
11-25-2014 10:01 AM
writer21 wrote:
I just sent mines out on Saturday. I sent it with original box and everything included with original box. I don't see why they would want to original base and stand to be removed. Let us know what they say on this. I'm pissed I have to wait through this process already.
11-25-2014 10:12 AM
Astro1 wrote:
Hope you didn't send in the power block. They sent mine back with the stand ribbon cable torn, display unrepaired (paperwork listed broken cover lol) and the power block missing.
They do state in the RMA instructions to not send the power block in and scolded me for doing so but given what I have already gone through sending the display in twice they said that they would ship a "replacement" that would include a charger.
So far no word and apparently they don't have any in stock.
My recommendation to anybody dealing with ASUS RMA is to use the cross ship RMA option if you can. This will assure that you will not receive the same broken display back like I did.
Honestly. Good luck!
11-25-2014 10:17 AM
11-25-2014 10:30 AM
Astro1 wrote:
I sent mine in in the original box as well thinking I would get the same one back. The box you get back wil not be original so if you ever want to sell this thing you will be out the original box which IMO helps with resale value. If I could do it over, I would have kept my box.
As far as the cross ship, theoretically it should go like this.
Call them. Tell them you want to cross ship.
They send you credit card info pdf for you to return and a shipping voucher for the return
They (once in stock) then ship out a replacement.
They receive the unit and remove the hold on your cc card.
Im currently waiting in a replacement but if it arrives unusable again, I will be doing a cross ship. This way I'm not out a display for a month like I am now since I would be able to send the broken unit in only when the working one arrives.