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  1. #1
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    Thumbs up Network issues - WIFI(Intel)/LAN(Realtek)

    Hello everyone,

    I just got my G751JY today, and ASUS gifted me with the following annoying network issues. I cannot download anything neither wirelessly nor cable. All my downloads are ended up as corrupted files or stuck on %99.9. I have updated intel and realtek drivers, flashed the bios to 205, and had my win8.1 updated. I had also tried reverting back to factory settings, but nothing has change.

    Youtube videos are stuck on IE. And they don't even work on google chrome browsers. every webpage has to be refreshed couple of times to show the content of the page and even the pre-installed Steam was stuck on an update loop (reaching 99% then reverting back to 0).

    If anyone had faced similar issues and found a work around please share them with us.

  2. #2
    ROG Guru: White Belt Array
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    Do non-network related products work? It sounds more like a corrupt HDD than a bad network card if everything is stalling and failing like that.

    Try a hard drive scan utility...or just return the laptop for a replacement if possible. Knock on wood, mine has been great out of the box other than the issues I'm having with Amazon and the GeForce CHOOSE YOUR PATH promotion.

  3. #3
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    Same problem here, worked after a system restore for a few hours then started again, suspect the wireless card and its drivers.

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
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    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by cykelman View Post
    Same problem here, worked after a system restore for a few hours then started again, suspect the wireless card and its drivers.
    cykelman, did Windows update update the driver for the Wireless card after the restore? That may be what is going on. Turn off automatic updates, and go through them manually as they come in. If you know the patch that is installing the bad Wireless driver you can mark it Hidden, and it won't get included in the patches to install each time you do an update.

    I have mine set this way because I like to look at the patches before they are applied to my PC, and I usually delay a week before applying new patches unless there is a particular security patch that seems immediately essential. I usually have my drivers updated to the point I never see Microsoft driver patches - but it has happened - and that is my cue to go looking for that patch from the OEM or Asus on my own and apply it myself - then recheck for Microsoft Updates and their driver patch is no longer listed.

    When installing Windows from scratch, or while restoring using Asus Backtracker recovery flash or from F9 I always do it with no internet enabled - if I can't affect the wireless I turn off my router or wireless so that I can go in and disable automatic updates from Microsoft and uninstall the Asus Live update app.

    If you find the Microsoft patch in question in history now, you can know what to look for later, and maybe uninstalling that patch and installing the original driver with Asus Install (in C:\eSupport) will solve the problem for now.

  5. #5
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    Quote Originally Posted by M7meedo View Post
    Hello everyone,

    I just got my G751JY today, and ASUS gifted me with the following annoying network issues. I cannot download anything neither wirelessly nor cable. All my downloads are ended up as corrupted files or stuck on %99.9. I have updated intel and realtek drivers, flashed the bios to 205, and had my win8.1 updated. I had also tried reverting back to factory settings, but nothing has change.

    Youtube videos are stuck on IE. And they don't even work on google chrome browsers. every webpage has to be refreshed couple of times to show the content of the page and even the pre-installed Steam was stuck on an update loop (reaching 99% then reverting back to 0).

    If anyone had faced similar issues and found a work around please share them with us.
    I had the exact same issues with my new Asus Rog G751JY that I got two weeks ago.
    I sent that one back, and got a new one with the same problems!..

    The second one I got "working", as far as getting it to download the Nvidia driver and update steam after installing a patch to the Bios that I got from Asus support, and reinstall to factory settings.
    But then windows update didn't work, and games on steam was downloading with only 50 to 500 KB/s, and this despite that I measure my broadband to 30 MB/s!!???..

    I sent this one back as well, and really hope I get a working one this time!..

  6. #6
    ROG Enthusiast Array xdr PC Specs
    xdr PC Specs
    Laptop (Model)G751JY
    MotherboardM.2 slot
    Memory (part number)32 gigs
    Graphics Card #1GTX 980m
    Storage #1M.2 SSD 256 + Samsung 850 1 Tb
    Storage #2Plain ol' 1 Tb HDD
    Mouse G700s
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    OS Win10 x64 SL
    Network RouterAsus RT-66AC
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    Uninstall Asus GameFirst III service.

  7. #7
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    This. Seconded. Good luck.
    --
    bc

  8. #8
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    Quote Originally Posted by xdr View Post
    Uninstall Asus GameFirst III service.
    I can't find Asus GameFirst III in the control panel under uninstall programs..
    I do find it in Program (x86) files but I don't find any uninstall in the folder?

  9. #9
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    Quote Originally Posted by heppsan View Post
    I can't find Asus GameFirst III in the control panel under uninstall programs..
    I do find it in Program (x86) files but I don't find any uninstall in the folder?
    Found it: Rog Game First III

  10. #10
    ROG Enthusiast Array xdr PC Specs
    xdr PC Specs
    Laptop (Model)G751JY
    MotherboardM.2 slot
    Memory (part number)32 gigs
    Graphics Card #1GTX 980m
    Storage #1M.2 SSD 256 + Samsung 850 1 Tb
    Storage #2Plain ol' 1 Tb HDD
    Mouse G700s
    Headset DT700Pro
    OS Win10 x64 SL
    Network RouterAsus RT-66AC
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    I think you need to stop the service from Windows Services and then you can uninstall it.

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