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  1. #1
    New ROGer Array
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    May 2015
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    ROG G750JY won't start

    Hi everybody,
    I'm having a problem with my Asus G750JY: I was playing GTA V for the first time, and after 1 hour of playing, the screen went black and it started emitting an awful noise from the speakers. Now when I try to turn it on, only the keypad, wifi, and lighting status LEDs turn on, and nothing else. No vents, no drives, screen, nothing. I think it's an issue with the BIOS, because when i put the stock BIOS into a usb and left it plugged into the laptop for few minutes, something changed. Vents were working, as well as the hard drive and the backlit keyboard, but nothing showed on the screen, and after five minutes, i shut it down again and it went back to its previous status.
    What do you think I should do? I'm a bit panicked and angry, considering that I use it to work and study as well as gaming, and also that I bought it just 2 months ago.
    Thank you in advance for the replies.
    I hope my english is not messed up.

  2. #2
    ROG Guru: Yellow Belt Array code9523 PC Specs
    code9523 PC Specs
    Laptop (Model)ASUS G750JH 3D Custom!
    MotherboardG750JW Motherboard REV 2.0 PCB Made in China)))
    ProcessorIntel Core i7 4700HQ
    Memory (part number)4x8GB DDR3 1600MHz HMT41GS6AFR8A-PB
    Graphics Card #1NVidia GTX780M with G750JZ Copper Heatsink
    Sound CardRealtek Hig Definition Audio
    MonitorSamsung LTN173HT02 [17.3" 120Hz 3D LCD]
    Storage #1120GB (OS) 240GB (Games) Kingston HyperX Fury SSD's
    Storage #2750GB WD Black (7200 RPM)
    CPU CoolerStock G750JH cooler
    CaseStock G750JH
    Power Supply230W (ADP-230EB)
    Keyboard Mod G750JZ
    Mouse ASUS ROG Gladius
    Mouse Pad CYBORG G.L.I.D.E.7
    Headset/Speakers SVEN =)
    OS Windows 10 Home x64
    Network RouterZTE
    code9523's Avatar
    Join Date
    Feb 2013
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    Don't waste your time searching forums for remote blind diagnostics))) Send it to asus the will fix it!
    Asus G74SX> Asus G55VW 3D> Asus G75VW 3D> Asus G750JW> Asus G750JX> Asus G750JH

  3. #3
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by valdemar View Post
    Hi everybody,
    I'm having a problem with my Asus G750JY: I was playing GTA V for the first time, and after 1 hour of playing, the screen went black and it started emitting an awful noise from the speakers. Now when I try to turn it on, only the keypad, wifi, and lighting status LEDs turn on, and nothing else. No vents, no drives, screen, nothing. I think it's an issue with the BIOS, because when i put the stock BIOS into a usb and left it plugged into the laptop for few minutes, something changed. Vents were working, as well as the hard drive and the backlit keyboard, but nothing showed on the screen, and after five minutes, i shut it down again and it went back to its previous status.
    What do you think I should do? I'm a bit panicked and angry, considering that I use it to work and study as well as gaming, and also that I bought it just 2 months ago.
    Thank you in advance for the replies.
    I hope my english is not messed up.
    Sounds like a hardware failure... if you want to try it, you could pull the SSD/HDD's and power up into the BIOS to see if it is a SSD/HDD failure - but if you are still dead, you should send it in right away to get it fixed by Asus. 2 months is too far out for a return to most sellers, but you could call them first and ask if they can swap you a new one, but they will likely tell you to RMA through Asus.

    https://vip.asus.com <== create login, register your laptop, file a Technical Inquiry and ask for help debugging / repairing your laptop, request an RMA.

    Please come back and let us know how it works out

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