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  1. #1
    ROG Enthusiast Array
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    CPU temp hits 100 degrees

    Hi I have a G750 and when I play games on performance mode after about an hour my cpu gets to 100 degrees. is this normal or is there something wrong

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by evezy123 View Post
    Hi I have a G750 and when I play games on performance mode after about an hour my cpu gets to 100 degrees. is this normal or is there something wrong
    evezy123, sorry to hear that, and no if that is 100c it shouldn't happen. If you go past 94c the CPU Thermal Throttles, and you lose performance.

    We need to know more about what you are running. What is the exact model you have? For example I have a G750JH-DB71

    What are you running when the temperature gets that hight? What is your ambient room temperature?

    How long have you had the G750xx-XXXX ? Does the laptop turn off or graphics driver crash (says restarting driver) ?

    Usually a temperature that high means you need to return it to the seller for another one if you are in the seller return period, usually 7-15 days, sometimes as long as 30 days. Otherwise you need to RMA it back to Asus to get it fixed.

    Someone will answer you when you fill in the blanks. I will look for your response, but may miss it before others can answer.

  3. #3
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    Hi i have a g750 jm thé cpu hits 100 degrees whilst gaming on High performance, on all thé latest High end games, i have no driver crashes or blues screens at all all i can tell is that the cpu fan maxes out. The laptop has recently came back from repair where the motherboard was replaced for a faulty subwoofer, could this be the reason?

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by evezy123 View Post
    Hi i have a g750 jm thé cpu hits 100 degrees whilst gaming on High performance, on all thé latest High end games, i have no driver crashes or blues screens at all all i can tell is that the cpu fan maxes out. The laptop has recently came back from repair where the motherboard was replaced for a faulty subwoofer, could this be the reason?
    evezy123, the temperature before you sent it for the subwoofer replacement was ok?

  5. #5
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    Yes before the motherboard was replaced the temps were fine

  6. #6
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by evezy123 View Post
    Yes before the motherboard was replaced the temps were fine
    evezy123, it sounds like something happened during the dis-assembly of the laptop to repair the subwoofer caused this new problem. Unassociated problems can occur to anyone when doing dis-assembly of a laptop, even the pro's. It is likely something went out of alignment, and isn't transferring heat as well as before.

    File another RMA telling Asus of the new problem that didn't exist before the previous RMA, and ask them to fix it.

    This happens sometimes, it's annoying, but Asus will fix it.

  7. #7
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    Ok thanks I'll send another rma, maybe third time lucky lol

  8. #8
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    ............ why in hellfire did they replace the motherboard? The Subwoofer is a completely SEPARATE part! Unless the jack it plugs into was damaged or something, this doesn't sound like it's warrant for a motherboard replacement.

    Either way, what ever they did, it sounds like they've given you a real bad paste job.. which is really, really annoying. You could try repaste yourself if confident. We can give you step by step guidance, though of course.. talk about the process with us and tell us your current IT experience before actually dismantling your unit.

    Otherwise, RMA again.. :c

  9. #9
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by evezy123 View Post
    Ok thanks I'll send another rma, maybe third time lucky lol
    evezy123, ouch, 3rd time... sigh.

    Be sure and mention that detail high up in the RMA text, asking Please, Get it Right This time

    Once you have taken on the task of fixing it yourself, or even paying another service to do it (re-pasting) the warranty is void and Asus can tell you sorry but no more RMA to them under warranty - you might as well send it off to Asus again - it might be a bad part, not just the pasting that needs replacing.

    These cooling components can be put under stress as assembled, and shipping can make them pop - de-mate them - it might have tested fine on the Bench at Asus. Shipping torqued it out of alignment.

    Hang in there, and please come back and let us know how it works out.

    Update: This is why you don't want to open the laptop, let Asus handle the repairs and inspections while under warranty.

    [HELP!] Warranty declined on two monts old G750JZ
    http://rog.asus.com/forum/showthread...l=1#post455068

    You might think, well I won't tell Asus I opened it, but any technician that sits there and does nothing but open RMA'd laptops all day is going to know if someone other than an experienced tech opened it up, and even an experienced tech is going to leave mar traces on fittings. If you do open it up, you need to tell them - be honest, as they are going to know if you deny it. It's best to not do it at all.

    Asus won't always deny warranty for opening, as long as you don't damage something they are forgiving, but for some reason in this case they are either having a bad day, or think whatever was done did break something - right or wrong, Asus are the arbiters of what user tampering invalidates the warranty, and what doesn't.
    Last edited by hmscott; 12-06-2014 at 09:19 AM.

  10. #10
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    Quote Originally Posted by Darnassus View Post
    ............ why in hellfire did they replace the motherboard? The Subwoofer is a completely SEPARATE part! Unless the jack it plugs into was damaged or something, this doesn't sound like it's warrant for a motherboard replacement.

    Either way, what ever they did, it sounds like they've given you a real bad paste job.. which is really, really annoying. You could try repaste yourself if confident. We can give you step by step guidance, though of course.. talk about the process with us and tell us your current IT experience before actually dismantling your unit.

    Otherwise, RMA again.. :c
    im not too sure I was just told the subwoofer was replaced the motherboard was replaced and so was the bottom cover of the laptop, as they did a bad job of peeling of the warranty stickers and trying to stick them onto the new case

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