12-22-2014 11:10 AM - last edited on 03-06-2024 01:53 AM by ROGBot
12-23-2014 06:51 AM
12-25-2014 03:14 AM
12-25-2014 03:47 AM
Pingo wrote:
Hi guys, do you have any solution how to fix the problem. Sometimes (not always) when I turn on the computer (fresh turn on, not after restart) the screen before logging into Win 8.1 goes black (right after ROG logo pops up, it happens in the moment when the logos (to win login screen) are switching). The screen is turn on (the backlight is shinning), but it is black. The notebook is running, HDD light is on, also the sound is working (e.g. when I hit the steam key, I can hear starting the steam), but I can not see mouse pointer. Also the keyboard is working. The only solution how to solve it is either turn it off or close it (in which case, when you reopen it, the screen saver will pop).
I did some preliminary googling and looks like Win 8.1 issue (or chipset / graphic drivers). Of course, everything is updated. I also did 2-times fresh reinstalls. No help. Did you please encounter with this problem (also on other machines)? Besides the sound problem (which I hope is being fixed), it is quite frustrating to have these issues on brand new machine.
Thank you.
12-25-2014 04:15 AM
12-25-2014 04:24 AM
CocoNutty wrote:
Im trying to figure out if i should waste anymore time on this like wtf.I dont care if its asus microsoft or what ever.I want a working laptop as advertised and compensation for all the time i already wasted.
12-25-2014 04:49 AM
12-25-2014 05:04 AM
CocoNutty wrote:
Maturity ? false advertising plain and simple they dident tell me all those things when i bought the laptop.I gave up trying, just gonna go to the store on saturday.I know none of the employees can help it.But im not gonna leave the store in peace if they dont give me my money back or give me a new or fixed laptop plus compensation.
(edit im not sure if its because of the windows its been updated for awhile now so it could be asus to)
12-25-2014 05:17 AM
12-25-2014 05:20 AM
CocoNutty wrote:
Hey im a nice guy i dont attack blind souljah's : ) information is the key.But i will ask for compensation because i feel entitled to one after my phonebill and all the time and effort i spend trying to fix it.I will let you know how things went.