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  1. #1
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    Keyboard Problem G750JH

    i didn't noticed when it exactly started but my GH750JH Laptop started to swallow up some letters from time to time. I thought it was related to an upgrade of my RAM, but even when i take it out the problem appears. It differs from time to time to. Sometimes it does nearly not swallow any letters and sometimes it swallow neary all of them. I'm runing Win 8.1.

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by Derax View Post
    i didn't noticed when it exactly started but my GH750JH Laptop started to swallow up some letters from time to time. I thought it was related to an upgrade of my RAM, but even when i take it out the problem appears. It differs from time to time to. Sometimes it does nearly not swallow any letters and sometimes it swallow neary all of them. I'm runing Win 8.1.
    Derax, try disabling the touchpad, either through the BIOS (best), or connect up an external mouse/pointing device and set Asus Smart Gesture to disable the Touchpad when a mouse is connected.

    Click image for larger version. 

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    Click image for larger version. 

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    Fast typers see this effect, maybe your typing is improving?

  3. #3
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    I disabled the Touchpad long time ago with FN + F9 key, isn't it the same?

  4. #4
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

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    Quote Originally Posted by Derax View Post
    I disabled the Touchpad long time ago with FN + F9 key, isn't it the same?
    Derax, I thought so too, but I went through the whole sequence of disablements 1 at a time with another user recently, and his problem didn't go away until he disabled the Touchpad in the BIOS (pointing device). Most are fine disabling via Asus Smart Gesture.

    Give it a try, it is easy to change. Power off, right after you press the power on button, start tapping the F2 key (not Fn+F2) every 1/2 second, until you get the BIOS screen, move to the Advanced tab, and disable the Internal Pointing Device.

    Please come back and let us know if that works

  5. #5
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    Just turn off your mouse pausing thingie..

    Mouse to bottom right (Charm Bar) > Settings > Change PC Settings > PC and Devices > Mouse and Touchpad > Touchpad

    Change the Delay to Short or Off. Your problem should disappear.

  6. #6
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    @hmscott
    Asus Smart Gesture doesn't work for me. It didn't even deactivate the touchpad after replugging the mouse. But the bios trick works finde, thank you for this advice, I haven't experienced any swallod letter since deactivating. It's not the best solution and i hope Asus will fix this issue somehow soon. Now i need always to go through bios setting when i need the touchbad :/

    @Darnassus
    Touchpad isn't there, only mouse

  7. #7
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by Derax View Post
    @hmscott
    Asus Smart Gesture doesn't work for me. It didn't even deactivate the touchpad after replugging the mouse. But the bios trick works finde, thank you for this advice, I haven't experienced any swallod letter since deactivating. It's not the best solution and i hope Asus will fix this issue somehow soon. Now i need always to go through bios setting when i need the touchbad :/
    Derax, that's why it's the last thing to try, it's a bit limiting.

    You could carry around a keyboard/trackpad in your backpack, that's what I do:

    Logitech Wireless Touch Keyboard K400r
    http://www.logitech.com/en-us/produc...keyboard-k400r

    I got tired of replacing laptop keyboards, and have stopped using the built-in keyboard/trackpad except on rare occasions.

    Odd that Smart Gesture didn't work, which version are you using? Latest is v3.0.8, I am/was running v3.0.3...works for me on both versions. I had to re-check the box and Apply, the Smart Gesture Systray Icon shows the Red dot in the middle of the trackpad icon.

    Asus SmartGesture
    http://support.asus.com/download.asp...hashedid=n%2fa

    Maybe try the newer/older one, depending on what you are currently running.
    Last edited by hmscott; 01-05-2015 at 07:33 AM.

  8. #8
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    Tried the new version, it works with deactivating the touchpad but swallow anyway the letters. Only the bios method seems to work stable.

  9. #9
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
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    Quote Originally Posted by Derax View Post
    Tried the new version, it works with deactivating the touchpad but swallow anyway the letters. Only the bios method seems to work stable.
    Derax, thanks that is good to know.

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