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  1. #1
    ROG Guru: White Belt Array ..VeNoM..'s Avatar
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    Angry Phoebus just died!!!

    Hi all... First all I'm posting from my phone so I do apologise. My computer had been working great for months with no issues, not even with my sound card (shocking I know). Anyway recently decided to mount my speakers on the walls for full surround. Went in to my Phoebus settings to do the volume settings and noticed things like stereo expand was not working. Played some BF4 which was lagging like hell. Left it for the night, powered my system off as normal on to find when I powered it back on my card was no longer detected.

    Tried removing the drivers for a clean install only to be told no product detected. Tried 3 different sockets on my board all with the same outcome. The card lights up but in a purple colour, like both red and blue lights are on together. Breakout box has a very dim mute light on. I changed the power cord socket to a new one on the PSU and still the same.

    Emailed Asus to be told to test on a different motherboard (sure I have plenty of them, not). I have to contact my supplier for in warranty assistance. My card is 2 years old and I think scan.co.UK only offer 12 months warranty. Can someone offer me some problem solving tips? Or confirm if dead if the description I provided?

  2. #2
    ROG Guru: White Belt Array ..VeNoM..'s Avatar
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    Guys can someone please try removing the power cord from the Phoebus and boot up. Please tell me if the card still lights up and what colour?

  3. #3
    ROG Guru: Green Belt Array GoNz0- PC Specs
    GoNz0- PC Specs
    Laptop (Model)Dell XPS 9530
    MotherboardRampage V Extreme
    Processor5930
    Memory (part number)[Ripjaws 4] F4-2666C15Q-16GRR
    Graphics Card #1Asus Strix GTX980
    CPU CoolerEk Evo Supremacy
    CaseCorsair 800D
    Power SupplyEnermax 1250w revolution 85
    Keyboard Logitech 710+
    Mouse Razer Mamba 2012
    Headset Sennheiser PC350
    OS Windows 8.1 Pro
    Network RouterAsus AC68u

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    it only has a 2 year warranty, scan will send it off on your behalf if needs be if you are within the 2 years.

  4. #4
    ROG Guru: White Belt Array ..VeNoM..'s Avatar
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    According to Asus it should have 3 years? I think I have gone over 2 years :s

  5. #5
    ROG Enthusiast Array Kalorean PC Specs
    Kalorean PC Specs
    MotherboardASUS Rampage IV EXTREME
    ProcessorINTEL Core i7 3970x @4.5 Ghz
    Memory (part number)64 GB GSkill Sniper
    Graphics Card #1EVGA GTX 980 TI CLASSIFIED
    Sound CardASUS RoG Xonar Phoebus
    MonitorASUS PG279Q & ASUS PG348Q
    Storage #1SAMSUNG 950 PRO 512GB, 850 PRO 256+512GB
    Storage #2WD RED 4TB, WD BLACK 6TB
    CPU CoolerPHANTEKS TC14PE BLACK
    CaseNZXT PHANTOM 820
    Power Supplybe Quiet Dark Power Pro 10 1200 Watt
    Keyboard RAZER Blackwidow Chroma v2, RAZER Orbweaver Chroma
    Mouse RAZER Naga 2140 Left-Handed, RAZER Mamba TE
    Headset RAZER Man'OWar
    Mouse Pad RAZER Vespula
    Headset/Speakers EDIFIER C6XD
    OS Windows 10 Pro 1803 x64

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    Exactly the same happened to me yesterday. Lights up purple. Doesn't get detected. Does the card have a 2 year warranty? Or ist it three?

  6. #6
    ROG Guru: White Belt Array ..VeNoM..'s Avatar
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    It's up to 3 years warranty depending on your region. After a lot of communicating with ASUS and SCAN they finally agreed to RMA my card. However, its now been with them for 2 weeks

    Hope to have a repaired/replaced card soon as using onboard sound really sucks.

  7. #7
    ROG Enthusiast Array
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    My Phoebus just died!!!! The headphone output still works but the volume is really low. SPDIF is not working either. I've had this card replaced once but I'm still within the 3 year warranty (US). Hopefully Asus doesn't screw me over.

  8. #8
    ROG Enthusiast Array Kalorean PC Specs
    Kalorean PC Specs
    MotherboardASUS Rampage IV EXTREME
    ProcessorINTEL Core i7 3970x @4.5 Ghz
    Memory (part number)64 GB GSkill Sniper
    Graphics Card #1EVGA GTX 980 TI CLASSIFIED
    Sound CardASUS RoG Xonar Phoebus
    MonitorASUS PG279Q & ASUS PG348Q
    Storage #1SAMSUNG 950 PRO 512GB, 850 PRO 256+512GB
    Storage #2WD RED 4TB, WD BLACK 6TB
    CPU CoolerPHANTEKS TC14PE BLACK
    CaseNZXT PHANTOM 820
    Power Supplybe Quiet Dark Power Pro 10 1200 Watt
    Keyboard RAZER Blackwidow Chroma v2, RAZER Orbweaver Chroma
    Mouse RAZER Naga 2140 Left-Handed, RAZER Mamba TE
    Headset RAZER Man'OWar
    Mouse Pad RAZER Vespula
    Headset/Speakers EDIFIER C6XD
    OS Windows 10 Pro 1803 x64

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    Quote Originally Posted by ..VeNoM.. View Post
    It's up to 3 years warranty depending on your region. After a lot of communicating with ASUS and SCAN they finally agreed to RMA my card. However, its now been with them for 2 weeks

    Hope to have a repaired/replaced card soon as using onboard sound really sucks.
    I have contacted ASUS Germany, still waiting for a response. Should be there within 24h.

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