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  1. #11
    ROG Member Array
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    Well, my G key broke after 3 days of use. Now I have to waste my time to send it to repairs and wait for days until I can get it back.

    Two comments from my side:
    - G751 machine is really awesome
    - but ASUS, go .... yourself for delivering such quality.

    I had several ASUS products and most of them have similar quality problems. Also I asked them to aviod the official fixing procedure and send me a replacement key. Guess how much they cared about my request.... they sent me back a two sentence letter telling me to f... off and follow the repair procedure. Very likely this will be my last ASUS product.
    Last edited by Portugieser; 01-08-2015 at 12:45 PM.

  2. #12
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
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    Quote Originally Posted by hmscott View Post
    DirtSensei, it looks like that key tab/keep aren't clicking together to lock in. That would be the goal, to hold down the key and use a tool to gently but firmly press each of those 2 corners until it clicks in, then hold that corner down and click in the other. A little head of a pin sized dab of superglue would keep it in place - hold it down after clicking in for 60-120 seconds for the glue to set. Be sure to not get glue anywhere else - use a pin / toothpick to apply the dab. If you don't feel comfortable doing it find someone that does needle point and/or works with small objects to sight in and do it for you.
    Quote Originally Posted by DirtSensei View Post
    I apologize, you are correct, a dab of super glue isn't that bad as opposed to other issues I could get. Thank you for your help with this matter.

    EDIT: "I put a tiny Dab of Industrial locktite glue, Works perfect, Won't pop up or anything and didn't stick to anything else. Problem solved."
    DirtSensei, that's excellent, glad to hear that worked for you.

    It seems those G751 keyboard key caps pop up in some cases as part of the work in period of the laptop when it is first used. They look like tough little suckers to snap in if the alignment isn't just right, and having them pop up under use looks like one of those likely things to happen.

    You could ask MarshallR to allow you to make a Sticky (no pun intended) Thread with what you did and how you did it. You have good photo's you could annotate and make a nice post that many others with the G751 can benefit from

  3. #13
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
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    Quote Originally Posted by DirtSensei View Post
    This Fix lasted all of 3 days, You say you had trouble getting the new Key parts? Because I too would like it to just be able to get the instead of sending the whole laptop. Honestly something like this should be addressed, and I will be filing a technical query. In retrospect, Being told to "Glue my Keyboard" and then me just accepting this seems like bad judgement in a few areas. What can be said is I definitely know how to reattach a new key if given one now.
    DirtSensei, did something else give, or did the glue fail? If it was the glue, then find better glue - or reapply with a larger dab.

    Here is an article on how to do the repair, along with some videos:
    http://www.laptopkey.com/blog/

    And, another:
    http://www.laptoprepair101.com/key-fell-off-keyboard/

    If it was another piece that gave and the glue held, then yeah, and there isn't a clear clip/glue point left to work with, then you need to replace the key/board.

    Please let us know how it works out.
    Last edited by hmscott; 01-14-2015 at 12:42 PM.

  4. #14
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by DirtSensei View Post
    I just need the little clear white plastic piece underneath the key. I don't feel there is any reason to try to fix it when Its a little plastic piece probably common to tons of keyboards I could just replace. The Glue didn't hold at first, then I tried again and it held but still failed keystrokes, and Failed keystrokes on my A key on a gaming laptop is a no go.
    DirtSensei, aha, yup it's hard to fix a broken / missing moving part. If it was just the keycap retaining nubs that weren't holding it would have been enough to glue it.

    There are several people on the G750 side that have replaced key cap/retaining clip parts from ebay. The G751 might be too new, but it's worth a look. If it saves you an RMA trip, or a return to the seller. If you are otherwise satisfied with your laptop, its better to keep what you have and get it repaired rather than taking another roll of the dice on a perfect laptop.

  5. #15
    ROG Member Array
    Join Date
    May 2015
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    i've just had the same problem on my 2 day old G551, with the same key A

    after messing about for nearly an hour to get the bottom in, i took the top part of the clip off and tried again. popped the bottom on first then popped the top back on, seems to be back to normal again. you dont expect this on a £1000 laptop

  6. #16
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
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    It probably to late now but if the metal tabs on the main keyboard deck. All of these keys can be replaced its very appearent that you have a damaged cap that is not snapping into the hinge?
    http://www.replacementlaptopkeys.com...y-replacement/ This web site has replacement key for all G models and a video to show you how to make the repair.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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