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  1. #1
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    Angry G20AJ Series BSOD, Virtu Watt GPU Configuration error, nvlddmkm.sys,

    Hello,
    I recently purchased a G20AJ Series from Future Shop they had told me that this was a great Gaming PC starter for my gaming needs. However come weeks later I start running into problem after problem... First one is my computer will enter Sleep/Hibernation then will be unable to wake up, I have to force restart and then I run into another problem that involves a nvlddmkm.sys error ( which I assume has something to do with my Video Graphics Card? ) and I enter a loop of endless restarts which it's unable to recover from. So I have to end up doing a whole system refresh.. Which sometimes works and sometimes doesn't if it does not work then I am forced to do a completely fresh restart which causes me to lose all my information.
    Now when I do happen to do this I receive another error from my Virtu Watt that says Wrong GPU Configuration, Please check your hardware/drivers.

    I am not sure where to start in order to fix this issue as it is extremely frustrating and I am not entirely computer smart.
    If any other information is needed just let me know and I will try my best to find out how to post it,
    Help is GREATLY apperciated

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
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    CPU CoolerIntegrated Liquid-Cooled CPU
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    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
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    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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    did u update the NVidia graphic driver
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    secondly how long have u had your G20? if u can return it to future shop.
    did u read the other threads about the G20 , many are having problems .
    http://rog.asus.com/forum/showthread...rtu-Watt-error
    Last edited by toronto699; 01-07-2015 at 05:04 AM.

  3. #3
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    There is a serious issue with G20. It`s not as easy as just exchanging for another because the problem will still be there.
    ASUS REP ARE THEY WORKING ON A BIOS FIX??????

  4. #4
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    same problem:
    "Wrong GPU nfiguration. Please check your hardware/drivers"
    I noticed they released an update for BIOS:

    Description ASUS G20AJ BIOS Version 0601
    First Release.
    File Size
    5,41 (MBytes) 2015.01.08 update

    I downloaded it, and have not been warned with that error anymore, hope this helps
    Last edited by mounts; 01-11-2015 at 06:40 AM.

  5. #5
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    Im now having the nvlddmkm.sys issue, I cannot use safe mode in any form, and I cannot use any restore point, also system repair fails.
    I have now given up on this computer... and possibly this company, I am very upset

  6. #6
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    Quote Originally Posted by toronto699 View Post
    did u update the NVidia graphic driver
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    secondly how long have u had your G20? if u can return it to future shop.
    did u read the other threads about the G20 , many are having problems .
    http://rog.asus.com/forum/showthread...rtu-Watt-error
    so this was the help i got from asus on the nvidia drivers (was suffering from bsod disabling virtuwatt was the sinner for me) aparently they dont want you running around with a upto date computer

    "the latest one from our website and we modify our drivers to last longer and to be specific for the unit.

    This is most likely why you can't update the driver directly from nvidia.

    We recommend you to keep using our driver since it is made specially for the unit"
    Last edited by doeboydk; 02-04-2015 at 10:32 AM.

  7. #7
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    Quote Originally Posted by doeboydk View Post
    "the latest one from our website and we modify our drivers to last longer and to be specific for the unit.
    This is most likely why you can't update the driver directly from nvidia.
    We recommend you to keep using our driver since it is made specially for the unit"
    That is quite a funny statement, given my unit came with the Geforce Experience tool preinstalled, which among other things will keep the nvidia drivers up to date.

    From my experience so far, I'd say the job they did on the G20 pre-installed software can be described as shoddy at best, half the tools that come with it will conflict with each other causing all kinds of funny behaviour, a lot of it is completely pointless bloatware too that does nothing other than reducing performance of the unit.

  8. #8
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    Found this thread on Microsoft that traces the nvlddmkm.sys issue back to VirtuWatt yet again.

    http://answers.microsoft.com/en-us/w...c-dc878ac53486

  9. #9
    ROG Guru: White Belt Array Bodycount69 PC Specs
    Bodycount69 PC Specs
    MotherboardASUS ROG STRIX X99 GAMING LGA 2011-v3 Intel X99 Motherboard
    ProcessorIntel Core i7-6900K 20M Broadwell-E 8-Core 3.2 GHz LGA 2011-v3
    Memory (part number)CORSAIR Dominator Platinum 128GB (8 x 16GB) 288-Pin DDR4 SDRAM DDR4 2666 (PC4 21300) Desktop Memory
    Graphics Card #1ASUS GeForce GTX 1080 8GB ROG STRIX OC Edition
    Graphics Card #2ASUS GeForce GTX 1080 8GB ROG STRIX OC Edition
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    I Deleted the VirtuWatt program and haven't had this ever again.

  10. #10
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    I returned my g20aj today had it 10 days and it would not boot Windows I found these forums and noticed this was a issue not worth the hassle.

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