Page 1 of 2 1 2 LastLast
Results 1 to 10 of 17

Thread: USB powercuts

  1. #1
    ROG Member Array Frankz PC Specs
    Frankz PC Specs
    MotherboardASUS Rampage V Extreme
    ProcessorIntel Core i7 5820K | 4.0Ghz 1.07v Daily | 4.6Ghz 1.31v Gaming
    Memory (part number)G.Skill Ripjaws 16GB F4-2400C15-16GRR
    Graphics Card #1ASUS GTX 780 DirectCU2
    MonitorAcer GR235H
    Storage #1Samsung 850 EVO 250GB
    Storage #2WD Blue 1TB
    CPU CoolerCorsair H105
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA G2 850
    Keyboard SteelSeries Apex Gaming Keyboard
    Mouse Razer DeathAdder 2013
    Headset Sennheiser HD 700
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 Pro

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    17

    USB powercuts

    Issue:
    I've been experiencing random & frequent powercuts to the USB devices that are plugged in.

    So my motherboard/mouse would go off and back on for just a split second, (the keyboard/mouse are both lit so I can see the lights go off & back on), but each time that happens I have to re-plugin the keyboard or else I cant type. Sometimes the same thing happens for the headset(wireless). I have to pull out the usb transceiver & plug it back in for my pc to redetect the headset.

    Another guy had a similar problem and told me to uninstall the ASMedia USB3 drivers, which I did. At first it seemed to have fixed the problem because I didn't experience a powercut for a couple hours but eventually it happened again... It's quiet annoying. After another user said RazerSynapse was causing it for him, I uninstalled razer for a week but that didn't do much either.

    Any idea what's wrong & how I can fix this? This has been going on since I got the mobo and I want this to get this fixed.

    Edit:
    Some additional info; Keyboard & Mouse are currently plugged into the ROG Connect ports(apparently USB2.0), the powercuts also occur when using the keyboard/mouse in the USB3.0 ports.


    System info;
    Motherboard model: Asus R5E
    UEFI Version: 802
    CPU: i7 5820k
    Memory kit part number (s) and amount in GB: GSkill Ripjaws 4, 4x4GB, F4-2400C15Q-16GRR
    GPU: Asus GTX 780 DirectCUII
    SSD/HDDs/Optical drives: Samsung 850 Evo 250GB, Samsung HD103SJ 1GB
    PSU: EVGA SuperNOVA 850 G2
    USB Devices (model/version number):
    Razer Deathadder 2013 - Model No: RZ01-0084
    SteelSeries Apex Gaming Keyboard - Model No: 64145
    Microsoft Xbox 360 Wireless Receiver for Windows
    Turtle Beach USB Transceiver - Model: Ear Force Z300 TX
    USB Cable to a printer; Canon MX375
    Kingston Datatraveler G4 32GB - Model No: DTIG4/32GB
    Charging USB cable for the Turtle Beach Z300 Headphones

    Monitor: Acer GR235H
    CPU Cooler: Corsair H105
    PC CASE: Corsair 750D
    Operating system: Microsoft Activated yes/no? Yes, W8.1 Pro

    Drivers Installed (include version):
    Realtek Audio Driver V6.0.1.7324 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    Intel(R) Chipset Software Installation Utility V10.0.17 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    Intel(R) Management Engine Interface V10.0.0.1204 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    Intel(R) Gigabit Ethernet Driver V19.1.51.0 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    Wi-Fi Driver V6.34.223.5 for Windows 7/8/8.1 32bit & 64bit.(WHQL)
    Intel AHCI/RAID Driver Path for Windows Win7 32bit & Win7 64bit & Win8 32bit & Win8 64bit & Win8.1 32bit & Win8.1 64bit.
    Intel Rapid Storage Technology Driver software V13.1.0.1058 for Windows Win7 64bit & Win8 64bit & Win8.1 64bit---(WHQL).
    Bluetooth Driver V12.0.0.9860 for Windows 8/8.1 32bit & 64bit.(WHQL)

    Any third Party temp/voltage software installed: Ai Suite 3 & all of its additional programs, RealTemp, CPUZ, AIDA64
    System Overclocked (provide details)?
    Manual OC settings;
    CPU speed: 4Ghz
    Vcore: 1.075
    LLC: 6
    All other voltage settings on Auto
    CPU/VRM Spread spectrum Disabled
    EPU power saving Disabled
    ASMedia USB driver Disabled in the BIOS


    Bios settings pic;



    Last edited by Frankz; 01-10-2015 at 12:36 AM.

  2. #2
    ROG Guru: Grand Master Array
    Join Date
    Oct 2012
    Reputation
    339
    Posts
    15,255

    Maybe your USB devices aren't compatible with the X99 platform. Try disabling xHCI to see if the powercuts stop.

  3. #3
    ROG Member Array Frankz PC Specs
    Frankz PC Specs
    MotherboardASUS Rampage V Extreme
    ProcessorIntel Core i7 5820K | 4.0Ghz 1.07v Daily | 4.6Ghz 1.31v Gaming
    Memory (part number)G.Skill Ripjaws 16GB F4-2400C15-16GRR
    Graphics Card #1ASUS GTX 780 DirectCU2
    MonitorAcer GR235H
    Storage #1Samsung 850 EVO 250GB
    Storage #2WD Blue 1TB
    CPU CoolerCorsair H105
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA G2 850
    Keyboard SteelSeries Apex Gaming Keyboard
    Mouse Razer DeathAdder 2013
    Headset Sennheiser HD 700
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 Pro

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    17

    Thanks for the quick reply Chino.

    So then I will lose USB3.0 functionality =/? It was one of the main reasons for upgrading(from x58 w/ usb2.0)

    And do I also lose USB3.0 on the case usb3.0 ports?

    Edit: and i'll disabled xHCI for a day and report back tomorrow to say if this solved it.

  4. #4
    ROG Guru: Grand Master Array
    Join Date
    Oct 2012
    Reputation
    339
    Posts
    15,255

    Yes, you will lose the USB 3.0 functionality. Some legacy USB devices are not compatible with the X99 platform. If that's the case, you need to ask the manufacturer for an updated firmware. If none is provided, you'll just have to disable xHCI. It's a workaround of course.

  5. #5
    ROG Member Array Frankz PC Specs
    Frankz PC Specs
    MotherboardASUS Rampage V Extreme
    ProcessorIntel Core i7 5820K | 4.0Ghz 1.07v Daily | 4.6Ghz 1.31v Gaming
    Memory (part number)G.Skill Ripjaws 16GB F4-2400C15-16GRR
    Graphics Card #1ASUS GTX 780 DirectCU2
    MonitorAcer GR235H
    Storage #1Samsung 850 EVO 250GB
    Storage #2WD Blue 1TB
    CPU CoolerCorsair H105
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA G2 850
    Keyboard SteelSeries Apex Gaming Keyboard
    Mouse Razer DeathAdder 2013
    Headset Sennheiser HD 700
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 Pro

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    17

    Quote Originally Posted by Chino View Post
    Yes, you will lose the USB 3.0 functionality. Some legacy USB devices are not compatible with the X99 platform. If that's the case, you need to ask the manufacturer for an updated firmware. If none is provided, you'll just have to disable xHCI. It's a workaround of course.
    Alright, all of that makes perfect sence but

    Why does all the power get cut at once, on all devices simultaniously? The incompatibility of one device shouldnt affect those that are compatible i'd assume?
    And the keyboard and mouse are both plugged in the 2 usb2.0 ports of the board which shouldnt be using xhci right?

  6. #6
    untouched Array Praz's Avatar
    Join Date
    Apr 2011
    Reputation
    137
    Posts
    4,038

    Hello

    Starting with the Z97 platform and moving forward both USB 2.0 and 3.0 are controlled by the xHCI controllers.

  7. #7
    ROG Guru: Brown Belt Array LiveOrDie PC Specs
    LiveOrDie PC Specs
    MotherboardASUS RAMPAGE VI EXTREME OMEGA
    ProcessorIntel Core i9 7980XE Custom IHS @ 4.6Ghz 1.23v
    Memory (part number)G.Skill Trident Z RGB F4-3000C14D 64GB
    Graphics Card #1AORUS GeForce RTX™ 2080 Ti XTREME WATERFORCE WB 11G
    MonitorLG 4k 43inch
    Storage #1Samsung 960 Pro NVME 512gb
    Storage #2Samsung 850 Evo 1TB x 2
    CPU CoolerEK-Velocity , EK-CoolStream PE 360, XSPC TX240 Ultrathin, EK X-RES 140 Revo D5 RGB PWM
    CaseCorsair Obsidian 500D SE ATX-E Modded
    Power SupplyCooler Master Vanguard Series 1000W
    Keyboard Logitech G910
    Mouse Logitech G900
    Headset Razer Tiamat 2.2 v2
    OS Windows 10 x64
    Network RouterNetGear
    LiveOrDie's Avatar
    Join Date
    Dec 2011
    Reputation
    41
    Posts
    1,680

    Quote Originally Posted by Frankz View Post
    Alright, all of that makes perfect sence but

    Why does all the power get cut at once, on all devices simultaniously? The incompatibility of one device shouldnt affect those that are compatible i'd assume?
    And the keyboard and mouse are both plugged in the 2 usb2.0 ports of the board which shouldnt be using xhci right?
    Are you running any other PCI-e cards apart from your GPU?

  8. #8
    ROG Member Array Frankz PC Specs
    Frankz PC Specs
    MotherboardASUS Rampage V Extreme
    ProcessorIntel Core i7 5820K | 4.0Ghz 1.07v Daily | 4.6Ghz 1.31v Gaming
    Memory (part number)G.Skill Ripjaws 16GB F4-2400C15-16GRR
    Graphics Card #1ASUS GTX 780 DirectCU2
    MonitorAcer GR235H
    Storage #1Samsung 850 EVO 250GB
    Storage #2WD Blue 1TB
    CPU CoolerCorsair H105
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA G2 850
    Keyboard SteelSeries Apex Gaming Keyboard
    Mouse Razer DeathAdder 2013
    Headset Sennheiser HD 700
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 Pro

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    17

    Quote Originally Posted by LiveOrDie View Post
    Are you running any other PCI-e cards apart from your GPU?
    Nope, no other cards in the pcie slots, only a gpu in the first 16x slot

  9. #9
    ROG Guru: Brown Belt Array LiveOrDie PC Specs
    LiveOrDie PC Specs
    MotherboardASUS RAMPAGE VI EXTREME OMEGA
    ProcessorIntel Core i9 7980XE Custom IHS @ 4.6Ghz 1.23v
    Memory (part number)G.Skill Trident Z RGB F4-3000C14D 64GB
    Graphics Card #1AORUS GeForce RTX™ 2080 Ti XTREME WATERFORCE WB 11G
    MonitorLG 4k 43inch
    Storage #1Samsung 960 Pro NVME 512gb
    Storage #2Samsung 850 Evo 1TB x 2
    CPU CoolerEK-Velocity , EK-CoolStream PE 360, XSPC TX240 Ultrathin, EK X-RES 140 Revo D5 RGB PWM
    CaseCorsair Obsidian 500D SE ATX-E Modded
    Power SupplyCooler Master Vanguard Series 1000W
    Keyboard Logitech G910
    Mouse Logitech G900
    Headset Razer Tiamat 2.2 v2
    OS Windows 10 x64
    Network RouterNetGear
    LiveOrDie's Avatar
    Join Date
    Dec 2011
    Reputation
    41
    Posts
    1,680

    The reason i asked was i was having the same problems but only when i had my sound card installed into the gray PCI-e slot after i changed slots all the USB cutouts stopped.

  10. #10
    ROG Member Array Frankz PC Specs
    Frankz PC Specs
    MotherboardASUS Rampage V Extreme
    ProcessorIntel Core i7 5820K | 4.0Ghz 1.07v Daily | 4.6Ghz 1.31v Gaming
    Memory (part number)G.Skill Ripjaws 16GB F4-2400C15-16GRR
    Graphics Card #1ASUS GTX 780 DirectCU2
    MonitorAcer GR235H
    Storage #1Samsung 850 EVO 250GB
    Storage #2WD Blue 1TB
    CPU CoolerCorsair H105
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA G2 850
    Keyboard SteelSeries Apex Gaming Keyboard
    Mouse Razer DeathAdder 2013
    Headset Sennheiser HD 700
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 Pro

    Join Date
    Dec 2014
    Reputation
    10
    Posts
    17

    Quote Originally Posted by LiveOrDie View Post
    The reason i asked was i was having the same problems but only when i had my sound card installed into the gray PCI-e slot after i changed slots all the USB cutouts stopped.
    Yea, you were the one who tried to help me at overclock.net and recommended me to uninstall the asmedia drivers

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •