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  1. #1
    ROG Enthusiast Array Honami PC Specs
    Honami PC Specs
    MotherboardASUS Rampage V Edition 10
    ProcessorCore i7-6900K @ 4.0 Ghz
    Memory (part number)64 GB Kingston HyperX Predator DDR4 3000Mhz (4X16)
    Graphics Card #1Gigabyte GTX 1080 G1 Gaming
    Sound CardASUS Strix Raid Pro
    MonitorDELL U2715H
    Storage #1Samsung 950 Pro 512 GB
    Storage #2Samsung 850 Pro 512GBX2 Raid 0
    CPU CoolerCorsair Hydro H115i
    CaseCorsair Graphite 760T
    Power SupplySeasonic Platinum 860W
    Keyboard Logitech G910 Orion Specurum
    Mouse SteelSeries Rival 700
    Headset Sennheiser HD8-DJ
    Mouse Pad Roccat Hiro+
    Headset/Speakers Microlab SOLO 9C
    OS Windows 10 Pro X64

    Join Date
    Apr 2014
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    10
    Posts
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    ASUS G750JZ Audio jack module replacement

    Hi,
    I have an issue with the audio jack input (headphone jack).
    It's demaged (the plastic cover cracked somehow in my bag).

    I don't want to send the laptop to our "authorized" asus repair center (bad service and i will get my laptop in even worse shape).
    Is there any way that i can order the original AUD BOARD for the G750JZ directly from asus global?

  2. #2
    ROG Guru: Platinum Belt Array hmscott PC Specs
    hmscott PC Specs
    Laptop (Model)Asus G750JH-DB71 (legacy)
    MotherboardAsus G750JH Intel HM87
    ProcessorIntel i7-4700HQ XTU Cores 36x/35x/34x/34x Cache 36x -50mV undervolt
    Memory (part number)Hyundai Electronics HMT41GS6AFR8A-PB 1.35v DDR3L-1600MHz
    Graphics Card #1Nvidia 780m Asus GPU Tweak OC 932mhz/6300mhz
    Sound CardRealtek v6.0.1.7469 driver
    MonitorAUO B173HW02 V1 Custom Refresh 85hz
    Storage #1RAID0 2x M.2 SATA Crucial MX200 512GB CT500MX200SSD6
    Storage #2Crucial 512GB 2.5" MX200 CT500MX200SSD1
    Power Supply230w AC Power Adapter 19.5v
    Keyboard Logitech k400 Wireless KB/Trackpad
    Headset Sony MDR-XB500 Wired and Sennheiser RS-220 Wireless TOSLINK
    OS Windows 8.1 + 8 Linux VM's + Windows 10 Technical Preview
    Network RouterAsus RT-AC68U DLINK DIR-655

    Join Date
    Jun 2013
    Reputation
    44
    Posts
    5,357

    Quote Originally Posted by Honami View Post
    Hi,
    I have an issue with the audio jack input (headphone jack).
    It's demaged (the plastic cover cracked somehow in my bag).

    I don't want to send the laptop to our "authorized" asus repair center (bad service and i will get my laptop in even worse shape).
    Is there any way that i can order the original AUD BOARD for the G750JZ directly from asus global?
    Honami, where did you get the mistaken idea that your laptop will come back worse when sent in for Asus repair?

    Most people have success with the RMA the first time. Everything gets fixed, and they are happy. Some need to be sent in more than once. Some don't get fixed and get replaced with another laptop, I think it is like 3 failed attempts at repair.

    Lots of people RMA and get a good fixed laptop back, you should too

    RMA it again to get any remaining/new problem fixed. It should only take 1 time, if you list and explain the problems in detail - attach a zipfile with photo's of the problem to the Technical Inquiry form when you submit it.

    https://vip.asus.com <== create a login, register your laptop, file the Technical Inquiry with your problems listed / detailed with photo's attached.

    Asus does thousands of RMA's every year, so there are bound to be a small percentage with unresolved problems, but that isn't the expected result.

    You shouldn't be afraid to RMA your laptop under warranty, you paid for that when you bought the laptop, use it
    Last edited by hmscott; 01-28-2015 at 01:20 AM.

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