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Evgeny_Holevchu · ‎02-02-2015

Good evening.

About 2 years ago I bought a laptop Asus G75VX. Throughout the year, the laptop worked steadily without any problems.
About 9 - 10 months ago I had a very strange laptop malfunction - while watching a movie in high quality (1080p) - laptop began to make strange noises like squeaking. At the same time, several minutes the film kept going - but after then - system crashed. Helped only reboot. I found that if during the first minute - turn off film, the operation of the system is stabilized.
I have two identical hard disk drives each with a volume of 750 GB (Hitachi HTS727575A9E364 (750 ГБ, 7200 RPM, SATA-II)).
I have present in the system three logical drives - (C, D, E).
C and D - the first disc, E - full second. C - contains the operating system Microsoft Windows 8.1 Single Language. The logical drive D contains software and games. Logical drive E on 85% filled with movies and music.
Movies I always look from drive E. At the time when it starts squeaking - Task Manager shows that drives C and D are loaded at 100%. If have time to turn off the film - load almost immediately drops to 5% and the operation of the system returns to normal.

I was able to record the sound that produces a laptop while freezes. Here I can not attach the file. I dropped the file on a public ftp server - if someone wants to listen - here is the link: http://www.ex.ua/752709119615

This problem does not repeat all the time - but occasionally - sometimes several months, nothing happened - and then abruptly problems begin.

Maybe someone ever come across with anything similar? If someone has at least some any suggestions or ideas that what it may be - will be very grateful!!! (I am sorry for bad English)).

Konstantin77 · ‎02-02-2015

I had exactly the same problem. there was no need to was movie... just play music mp3 and nothing more! I send it to the service, they replaced the HDD. The problem was limited but not vanished. I sent it back along with other problems (sudden shut down etc) and finally they replaced the motherboard.
Google search the term "100% disk utilization". It is something you should consider as well.

Evgeny_Holevchu · ‎02-03-2015

So if I understand correctly that you mean, then the problem is in the hard drive? And the only solution may be just the replacement hard drive in the service center?

Konstantin77 · ‎02-03-2015

it is one of the possible causes. check the hard drive with HDD sentinel for the health issues (SMART reallocation etc).
Also check for win problems. The 100% utilization is common in win 8. It is supposed to be related with power saving settings etc. change them as well (select full power, performance or something similar).
I suspect design flaws as well. but there is no real proof for this. I started a thread 1 year ago or so. Search the forum. I did not received any real answer, but I posted some pics as well to compare.
https://rog.asus.com/forum/showthread.php?40259-G75vx-problem-with-HDD-Sometimes-not-respondng!

Evgeny_Holevchu · ‎02-03-2015

Once in service center changed the hard drive and motherboard - the problem disappeared?

Evgeny_Holevchu · ‎02-03-2015

Konstantin77 wrote:
I had exactly the same problem. there was no need to was movie... just play music mp3 and nothing more! I send it to the service, they replaced the HDD. The problem was limited but not vanished. I sent it back along with other problems (sudden shut down etc) and finally they replaced the motherboard.
Google search the term "100% disk utilization". It is something you should consider as well.

Let's just say - I just did not expect that the laptop is bought for $ 1500, which is considered a laptop from Asus VIP series, will begin to give such failures within a year of use !!!

Konstantin77 · ‎02-03-2015

it is one of the possible causes. check the hard drive with HDD sentinel for the health issues (SMART reallocation etc).
Also check for win problems. The 100% utilization is common in win 8. It is supposed to be related with power saving settings etc. change them as well (select full power, performance or something similar).
I suspect design flaws as well. but there is no real proof for this. I started a thread 1 year ago or so. Search the forum. I did not received any answer, but I posted some pics as well to compare.

Konstantin77 · ‎02-03-2015

I did extensive self diagnostic test. I am sure it got better. But I have another theory as well: do you play the sound via the embedded speakers or external ones? I think maybe the vibrations from the sub, are creating the problem with the HDD. So check another HDD (external), sound from external speakers and windows energy saving options.

Evgeny_Holevchu · ‎02-03-2015

Konstantin77 wrote:
I did extensive self diagnostic test. I am sure it got better.

After replacing the hard drive and motherboard - Laptop freezes at 100% load on the hard disk was not even once?

Konstantin77 wrote:
But I have another theory as well: do you play the sound via the embedded speakers or external ones?

Very rare. Basically, always listening to music, playing games, watching movies - through headphones.

Konstantin77 · ‎02-03-2015

It was very obvious before the service, I had bsod sometimes. After HDD replacement,I managed to reproduce it but not freezing, only 100% utilization. After the motherboard replacement I bought SSD, so there are no more such problems.

Problem with Asus G75VX while watching movies