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  1. #1
    ROG Member Array
    Join Date
    Feb 2015

    Custom Laptop Design? Complaints, Suggestions, etc.

    Opening Statement
    Over the years, I've noticed laptops seem to be getting slightly worse and better at the same time. features that should stay get removed, features that aren't useful keep staying. So, first I will rant about some things I don't like about the laptop I'm stuck using now. I'm sure most of you will see this as a rant and nothing more but I am hoping that Asus developers may consider some of what I'm talking about and take it into account when making a new machine.

    --- Old Machine vs New Machine ---

    My old Dell Inspiron 1720 was a pile of dung, always had to have something replaced every 3-6 months. Good thing I had a 4 year warranty on it because I had so much replaced, that the only things that weren't replaced were the motherboard, wireless card, and RAM. Quite liturally everything else was replaced, even the drame, heat sink, everything. At least once, some parts 4 times. The keyboard 20+, however. It did have two good features on it that I wish I had on my G74Sx.
    1. A power switch to turn off the wireless card. The switch didn't act like software turning it off, it seemed more like it was directly turning the wireless card off, like cutting power to it or something. Who knows. It is certainly better than this FN + F2 key crap I have now.
    2. It had media keys. Actual, physical, media keys which didn't take 8+ exe files to operate. The Asus software that handles this is terrible in my opinion. I don't want 8 randomly named files running in task manager all the time just to handle my keyboard. The worse part being, the keys are all over the place. My volume is so far away, I have to use two hands to change my volume. Same with skipping, pausing, playing video/music. This has made it so I can't use my G74Sx as a media center, because I have to keep the laptop open at all times and keep the keyboard lights on at all times. The Dell, had the media keys on the front so you could access them even if the lid was closed.

    So, why were these excluded in future versions of laptops? Why do we not have an immediate wireless kill switch on the side? Why do we no longer have media keys? I don't think these are very hard things to do. Especially when you're increasing the size of a laptop. I mean, my 17" laptop had this stuff, but you've got even more space on the 17.3", and now I just have wider blank spaces between keys and stuff?

    --- Integrated Keyboard vs Modular Keyboard ---

    Speaking of the keyboard. The G74Sx has this integrated keyboard. I can't even figure out how to take it out. I have found no levers, screws, anything on the outside to pop the keyboard off. My Dell, you just pushed the lid back as far as it would go, lifted the piece of plastic underneath it, and it revealed 4 screws directly in the keyboard top part. You take these 4 screws out and the keyboard slides right out, you don't even need to turn the machine off. Under it is 2 ram slots and the motherboard. I did this every so often to clean out the keyboard of hair and dust, cause I had a cat at that time. It pops right back in and works with no reboot or anything, even did this to replace them, because I hate rebooting my laptop.

    It seems like the G74Sx keyboard is integrated in so well you'd have to take apart the whole thing to get it out. I prefer the modular keyboard type that Dell had. It was functional, and easily replaced. I only had it replaced every 3 months because the paint kept wearing off. Half my Asus G74Sx keys are blank now. I can't even tell which one is R and which one is T by looking at them. Same for M and N. At least 10 keys are totally erased and I can't replace the keyboard cause it looks almost impossible without voiding the warranty.

    --- Warranty Services ---

    In my Dell laptop, the repair people came to me to replace the parts and they did it in under 2 hours max. Even when he took apart the machine to the last screw, right there on top of my drier to replace the heat sink and put thermal paste on. However, to get my Asus laptop repaired, I have to wait a minimum of 3 weeks? Just to get the FAN and keyboard replaced? Hell no. I couldn't even find a way to go to an asus repair station to get it repaired on the spot by walking in. I understand that Asus is a smaller company than Dell, but seriously, 3-4 weeks? I put in $1,000 warranty on this now. I had to extend the warranty because I need repairs, but I don't have a machine to use while the machine is gone. For $1000, I think you should be able to drive your ... out here and fix my $20 fan and my $20 keyboard. Two tiny things that are ultra cheap computer tech that you could get pretty much anywhere for cheap. I even asked if you could deliver the parts to me and I replace them myself, because I could do it in an hour just fine. It's JUST A FAN and KEYBOARD for gods sake. But nope. Spending a thousand dollars on a warranty here doesn't get you any better service, you still get to wait 4 weeks and sit there twiddling your thumbs because you have no computer.

    --- Recovery Disk vs Recovery Partition ---

    I don't know why it is that you no longer get an operating system disk when you purchase a laptop. This is very annoying considering it is left to technology that is known to die all the time. My hard drive on my G74Sx died last year, and when I tried to replicate the recovery drive onto a new machine, or copy it over to a flash drive, or move it over to an area where I could use it, it didn't work. So when I ran the recovery partition with a new drive in the other slot, the recovery partition appeared to be working till I got this big giant text across my entire screen. it said one word. "ERROR". Big red letters, it looked like someone typed it in font size 500 in paint.exe. This lead me to believe my recovery drive was a fake. On top of that, it was half empty so Asus, or whoever made the recovery partition, wasted a whole lot of space on my drive for this read only recovery partition which was 25 gigs in size.

    It is my experience that HDDs that run 24/7 with an operating system on them, die very quickly. Recovery disks should be included with all laptops, and not depend on a hard drive for recovery. Luckily, i managed to obtain a legit copy of Windows 7, and installed it from the free download ISO directly from Microsoft's website. Now I don't have any extra Asus bloatware or useless functions on my machine, and it runs faster than ever before. Seriously, I actually did much better on my benchmarks!

    When I went looking for the original Asus restoration disks, I found that I had to buy them, from Asus, for like $20, and they weren't even updated. it was basically 2 and a half year old disks that would require me to install every update over the last 2 and a half years all over again. When I could just go to Microsoft's website, and download the free Windows 7 ISO that contains every update up to the very date I downloaded it. At worst, I only have a week or at most two weeks of updates to catch up on when I download from them. I also don't have to pay for it. Well I guess technically I do, because my internet charges me $1 per gig. But whatever. Still cheaper, and easier than 2-3 years of updates and $20 for 2-3 recovery disks that take 2-3 weeks to get here in the first place.

    .... Requires second post apparently because it's too much text. Bare with me a moment.

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