Results 1 to 10 of 10
  1. #1
    ROG Guru: White Belt Array MatG PC Specs
    MatG PC Specs
    MotherboardROG Rampage V Extreme "BIOS 3902"
    ProcessorCore I7 5820K 3.3GHz @ 4.0GHz
    Memory (part number)Kingston Savage 32GB DDR4 CL15 3000Mhz (HX430C15SB2K4/32)
    Graphics Card #1ROG GTX1080Ti O11G Gaming 11GB
    Sound CardBuilt-in
    MonitorROG PG248Q- 24" 180Hz
    Storage #1Samsung SSD 850 Pro 256GB (OS)
    Storage #2Samsung SSD 850 Evo 500GB x2
    CPU CoolerCorsair Hydro Series H100i
    CaseNZXT H440 SILENT BLACK
    Power SupplyCorsair HX1200i
    Keyboard ROG Strix Flare
    Mouse ROG Pugio
    Headset Logitech G935 Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech Z-623
    OS Windows 10 x64 Pro 1903
    Network RouterROG GT-AC5300
    Accessory #1 Logitech G13 Gamepanel
    Accessory #2 Samsung M2 970 Evo 500GB
    Accessory #3 Western Digital HDD 3TB x1 + 2TB x2
    MatG's Avatar
    Join Date
    Sep 2011
    Reputation
    10
    Posts
    78

    Question Contact ASUS ROG?

    Does Official ASUS ROG employes use this forum or is this only a community with ASUS Experts?

    And how do i contact Official ASUS ROG Department?

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,535

    http://www.service.asus.com/#!consumer/csn9
    any one with @asus after their name in this forum is an asus employee
    https://rog.asus.com/forum/member.php?181568-Mark-ASUS
    Last edited by toronto699; 02-10-2015 at 07:44 PM.

  3. #3
    ex-ASUS Support Array Mark@ASUS PC Specs
    Mark@ASUS PC Specs
    Laptop (Model)G771
    MotherboardMaximus Impact VII
    ProcessorIntel Core i7-4790K
    Memory (part number)Corsair DOMINATOR Platinum Series 16GB (2 x 8GB) DDR3 DRAM 2400MHz
    Graphics Card #1STRIX-GTX980-DC2OC-4GD5
    Monitor3xROG SWIFT PG278Q
    Storage #12xSAMSUNG 850 Pro Series MZ-7KE1T0BW 2.5" 1TB SATA III 3-D Vertical Internal Solid State Drive (SSD)
    CPU CoolerCORSAIR Hydro Series H100i Extreme Performance Water/Liquid CPU Cooler. 240mm
    CaseBitfenix Prodigy M
    Power SupplyAX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Keyboard STRIX TACTIC PRO and XBOX One Controller
    Mouse ASUS ROG Gladius 90MP0081-B0UA00 Steel Grey 1 x Wheel USB Wired Optical 6400 dpi Gaming Mouse
    Headset STRIX PRO
    OS Linux (SteamBOX woot) and Windows 7
    Network RouterASUS (RT-AC68U) Wireless-AC1900 Dual-Band Gigabit Router
    Mark@ASUS's Avatar
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    82

    Greetings MatG,

    You rang?

    How may we help you?

    Regards,

    Mark
    Hi, I have now retired from ASUS support, please refer problems to current @ASUS/cl- usernames.

  4. #4
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
    Headset ROG Orion
    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
    Join Date
    Dec 2011
    Reputation
    119
    Posts
    5,750

    Hello! I'm sitting in 6F, HQ in Taipei (on a con-call with Nvidia actually)

    The forum is for open discussion - just post here. If you have a serious/private concern regarding something please PM me. I'm not a replacement for our local service teams though

  5. #5
    ex-ASUS Support Array Mark@ASUS PC Specs
    Mark@ASUS PC Specs
    Laptop (Model)G771
    MotherboardMaximus Impact VII
    ProcessorIntel Core i7-4790K
    Memory (part number)Corsair DOMINATOR Platinum Series 16GB (2 x 8GB) DDR3 DRAM 2400MHz
    Graphics Card #1STRIX-GTX980-DC2OC-4GD5
    Monitor3xROG SWIFT PG278Q
    Storage #12xSAMSUNG 850 Pro Series MZ-7KE1T0BW 2.5" 1TB SATA III 3-D Vertical Internal Solid State Drive (SSD)
    CPU CoolerCORSAIR Hydro Series H100i Extreme Performance Water/Liquid CPU Cooler. 240mm
    CaseBitfenix Prodigy M
    Power SupplyAX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Keyboard STRIX TACTIC PRO and XBOX One Controller
    Mouse ASUS ROG Gladius 90MP0081-B0UA00 Steel Grey 1 x Wheel USB Wired Optical 6400 dpi Gaming Mouse
    Headset STRIX PRO
    OS Linux (SteamBOX woot) and Windows 7
    Network RouterASUS (RT-AC68U) Wireless-AC1900 Dual-Band Gigabit Router
    Mark@ASUS's Avatar
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    82

    Quote Originally Posted by MarshallR@ASUS View Post
    Hello! I'm sitting in 6F, HQ in Taipei (on a con-call with Nvidia actually)

    The forum is for open discussion - just post here. If you have a serious/private concern regarding something please PM me. I'm not a replacement for our local service teams though
    Ditto.

    Well, not the Taipei part. I am in USA (CA).
    Hi, I have now retired from ASUS support, please refer problems to current @ASUS/cl- usernames.

  6. #6
    ROG Guru: White Belt Array MatG PC Specs
    MatG PC Specs
    MotherboardROG Rampage V Extreme "BIOS 3902"
    ProcessorCore I7 5820K 3.3GHz @ 4.0GHz
    Memory (part number)Kingston Savage 32GB DDR4 CL15 3000Mhz (HX430C15SB2K4/32)
    Graphics Card #1ROG GTX1080Ti O11G Gaming 11GB
    Sound CardBuilt-in
    MonitorROG PG248Q- 24" 180Hz
    Storage #1Samsung SSD 850 Pro 256GB (OS)
    Storage #2Samsung SSD 850 Evo 500GB x2
    CPU CoolerCorsair Hydro Series H100i
    CaseNZXT H440 SILENT BLACK
    Power SupplyCorsair HX1200i
    Keyboard ROG Strix Flare
    Mouse ROG Pugio
    Headset Logitech G935 Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech Z-623
    OS Windows 10 x64 Pro 1903
    Network RouterROG GT-AC5300
    Accessory #1 Logitech G13 Gamepanel
    Accessory #2 Samsung M2 970 Evo 500GB
    Accessory #3 Western Digital HDD 3TB x1 + 2TB x2
    MatG's Avatar
    Join Date
    Sep 2011
    Reputation
    10
    Posts
    78

    Hello Marshall and Mark

    Thanks, nice to see that im in the right place :-)

    I was just curious about this being the official home for ROG users.
    The problems i got are not major, so i have made some posts/threads in the (hopefully) right section..

    I do have one question, is there a local service team/support for the Nordic ROG users?

  7. #7
    Helium Chilled Array _ PC Specs
    _ PC Specs
    Laptop (Model)G46VW
    MotherboardRampage IV Gene
    ProcessorIntel Core i7-3930K
    Memory (part number)Corsair Dominator Platinum 32GB (CMD32GX3M4A2133C9)
    Graphics Card #1ROG Matrix GTX 780 Ti
    Sound CardROG SupremeFX III
    MonitorASUS VG248QE with GSync mod
    Storage #1Plextor PX-M2 SSD 120GB
    Storage #2G.Skill Phoenix Blade 480GB PCIe SSD
    CPU CoolerCooler Master Seidon 240M
    CaseCooler Master HAF-X
    Power SupplySeasonic X-750
    Keyboard Corsair K90
    Mouse ROG Gladius
    Headset ROG Orion
    OS Windows 8.1 Update 1
    Network RouterASUS RT-AC66U
    _'s Avatar
    Join Date
    Dec 2011
    Reputation
    119
    Posts
    5,750

    Quote Originally Posted by MatG View Post
    Hello Marshall and Mark

    Thanks, nice to see that im in the right place :-)

    I was just curious about this being the official home for ROG users.
    The problems i got are not major, so i have made some posts/threads in the (hopefully) right section..

    I do have one question, is there a local service team/support for the Nordic ROG users?
    Not on here because we're in English. Their ROG Facebook page is pretty active though, and they prefer to work with local places like Sweclockers

  8. #8
    ROG Guru: White Belt Array MatG PC Specs
    MatG PC Specs
    MotherboardROG Rampage V Extreme "BIOS 3902"
    ProcessorCore I7 5820K 3.3GHz @ 4.0GHz
    Memory (part number)Kingston Savage 32GB DDR4 CL15 3000Mhz (HX430C15SB2K4/32)
    Graphics Card #1ROG GTX1080Ti O11G Gaming 11GB
    Sound CardBuilt-in
    MonitorROG PG248Q- 24" 180Hz
    Storage #1Samsung SSD 850 Pro 256GB (OS)
    Storage #2Samsung SSD 850 Evo 500GB x2
    CPU CoolerCorsair Hydro Series H100i
    CaseNZXT H440 SILENT BLACK
    Power SupplyCorsair HX1200i
    Keyboard ROG Strix Flare
    Mouse ROG Pugio
    Headset Logitech G935 Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech Z-623
    OS Windows 10 x64 Pro 1903
    Network RouterROG GT-AC5300
    Accessory #1 Logitech G13 Gamepanel
    Accessory #2 Samsung M2 970 Evo 500GB
    Accessory #3 Western Digital HDD 3TB x1 + 2TB x2
    MatG's Avatar
    Join Date
    Sep 2011
    Reputation
    10
    Posts
    78

    Ok thanks, i'm already following the ROG Nordic on Facebook. But sorry to say that they do not act/respond like they are in charge for the support.

    I will have a look at Sweclockers, thank you.

    Another thought i had: Why isn't there a ROG e-shop where everything ROG related could be ordered? (also from Nordic users, of course)
    ...the ASUS e-shop is not a serious option, if u ask me ;-)

  9. #9
    ex-ASUS Support Array Mark@ASUS PC Specs
    Mark@ASUS PC Specs
    Laptop (Model)G771
    MotherboardMaximus Impact VII
    ProcessorIntel Core i7-4790K
    Memory (part number)Corsair DOMINATOR Platinum Series 16GB (2 x 8GB) DDR3 DRAM 2400MHz
    Graphics Card #1STRIX-GTX980-DC2OC-4GD5
    Monitor3xROG SWIFT PG278Q
    Storage #12xSAMSUNG 850 Pro Series MZ-7KE1T0BW 2.5" 1TB SATA III 3-D Vertical Internal Solid State Drive (SSD)
    CPU CoolerCORSAIR Hydro Series H100i Extreme Performance Water/Liquid CPU Cooler. 240mm
    CaseBitfenix Prodigy M
    Power SupplyAX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-Modular PSU
    Keyboard STRIX TACTIC PRO and XBOX One Controller
    Mouse ASUS ROG Gladius 90MP0081-B0UA00 Steel Grey 1 x Wheel USB Wired Optical 6400 dpi Gaming Mouse
    Headset STRIX PRO
    OS Linux (SteamBOX woot) and Windows 7
    Network RouterASUS (RT-AC68U) Wireless-AC1900 Dual-Band Gigabit Router
    Mark@ASUS's Avatar
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    82

    Quote Originally Posted by MatG View Post
    Ok thanks, i'm already following the ROG Nordic on Facebook. But sorry to say that they do not act/respond like they are in charge for the support.

    I will have a look at Sweclockers, thank you.

    Another thought i had: Why isn't there a ROG e-shop where everything ROG related could be ordered? (also from Nordic users, of course)
    ...the ASUS e-shop is not a serious option, if u ask me ;-)

    Sorry about the issues with your product, but what exactly is going on?

    To your second question/comment, that would be pretty awesome to have a ROG store with just high-end accessories included there. As you know, sometimes great ideas, such as yours, are not implemented overnight. Additionally to the Estore, we also have http://store.asus.com/us/. This is for the US, but it is a good start nonetheless.
    Last edited by Mark@ASUS; 02-14-2015 at 12:52 AM.
    Hi, I have now retired from ASUS support, please refer problems to current @ASUS/cl- usernames.

  10. #10
    ROG Guru: White Belt Array MatG PC Specs
    MatG PC Specs
    MotherboardROG Rampage V Extreme "BIOS 3902"
    ProcessorCore I7 5820K 3.3GHz @ 4.0GHz
    Memory (part number)Kingston Savage 32GB DDR4 CL15 3000Mhz (HX430C15SB2K4/32)
    Graphics Card #1ROG GTX1080Ti O11G Gaming 11GB
    Sound CardBuilt-in
    MonitorROG PG248Q- 24" 180Hz
    Storage #1Samsung SSD 850 Pro 256GB (OS)
    Storage #2Samsung SSD 850 Evo 500GB x2
    CPU CoolerCorsair Hydro Series H100i
    CaseNZXT H440 SILENT BLACK
    Power SupplyCorsair HX1200i
    Keyboard ROG Strix Flare
    Mouse ROG Pugio
    Headset Logitech G935 Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech Z-623
    OS Windows 10 x64 Pro 1903
    Network RouterROG GT-AC5300
    Accessory #1 Logitech G13 Gamepanel
    Accessory #2 Samsung M2 970 Evo 500GB
    Accessory #3 Western Digital HDD 3TB x1 + 2TB x2
    MatG's Avatar
    Join Date
    Sep 2011
    Reputation
    10
    Posts
    78

    Quote Originally Posted by Mark@ASUS View Post
    Sorry about the issues with your product, but what exactly is going on?

    To your second question/comment, that would be pretty awesome to have a ROG store with just high-end accessories included there. As you know, sometimes great ideas, such as yours, are not implemented overnight. Additionally to the Estore, we also have http://store.asus.com/us/. This is for the US, but it is a good start nonetheless.
    I have no problems with the products that already have, its all about the products i don't have
    I have been trying to find some products and do not get any answers to my question about release dates or ordering options.

    I have been searching everywhere for a GX810 ROG Wireless Mouse, but it seems to be discontinued..

    Another product i really want to purchase it a ROG GR8 bundlet with the M801 mechanical Keyboard

    And i would also really like to know when and if it's possible to buy the new awesome looking ROG SLI Bridges in my region in the near future?

    ...being a Big ROG Fan isn't easy for a Danish citizen

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •