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  1. #1
    ROG Guru: Yellow Belt Array digmeahole1 PC Specs
    digmeahole1 PC Specs
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    What is going on with ASUS mother board support????



    Twice I have called the mother board support line in the usa and twice they took my name and number and promised a call back within two hours and a day latter and still no call back....Is this common practice with ASUS support now? I haven't called them in 4 years but it was never this BAD!

    We ROG MB owners deserve better. We paid top dollar for these boards and should have access to support!

    I am going to call one more time on Monday and ask for a manager. If they refuse to support us I will be bringing the board back...
    "Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same, or one day we will spend our sunset years telling our children and our children's children what it was once like in the United States where men were free" R.R.

  2. #2
    ROG Guru: White Belt Array Squall_Rinoa89 PC Specs
    Squall_Rinoa89 PC Specs
    MotherboardAsus Maximus XI Hero Wifi
    ProcessorIntel Core i9 9900K
    Memory (part number)CMT32GX4M4D3600C18 Corsair Dominator
    Graphics Card #1Evga 1080 Ti SC Black Edition 11G-P4-6393-KR
    Graphics Card #2Evga 1080 Ti SC Black Edition 11G-P4-6393-KR
    Sound CardCreative Sound Blaster Recon 3D
    MonitorAcer 21.5" LED S220HQL / ASUS PB278Q 27"
    Storage #1Samsung 860 Evo PRO 256GB
    Storage #2Samsung 850 Evo 500GB
    CPU CoolerEvga 280 CLC AIO
    CaseCoolerMaster HAF 932 ADVANCED
    Power SupplyEvga 1300G2 SuperNOVA 1300W Full modular
    Keyboard Corsair K70 RGB Cherry MX
    Mouse Logitech G502 Proteus Spectrum
    Headset Turtle be X07 PRO
    Headset/Speakers Logitech Z 506 5.1 75W
    OS Windows 10 PRO

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    Quote Originally Posted by digmeahole1 View Post


    Twice I have called the mother board support line in the usa and twice they took my name and number and promised a call back within two hours and a day latter and still no call back....Is this common practice with ASUS support now? I haven't called them in 4 years but it was never this BAD!

    We ROG MB owners deserve better. We paid top dollar for these boards and should have access to support!

    I am going to call one more time on Monday and ask for a manager. If they refuse to support us I will be bringing the board back...

    I have only called ASUS twice... and the first time I left a message I got the call back about 3 days later. Needless to say I already solved the issue myself.

    Personally I love the look and quality of Asus boards.. dread having to use there Customer Support.

    No-one from ASUS even looks at these forums. Had EVGA had a Z97 board for sale on newegg when I ordered my VII Hero I would have went with EVGA instead. I had a past P55 SLI mobo and it was great and tech support actually are active on the website.. AND they return your calls pronto.

    The Great ASUS is a shadow of its former self which is quite pathetic considering the fact that they have ROG (Republic of Gamers) you would honestly expect them to have our backs more than any other company.

    Unfortunately it isn't so.
    Last edited by Squall_Rinoa89; 02-15-2015 at 03:50 AM.
    Lian Li 011 Dynamic White Case
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  3. #3
    ROG Guru: Yellow Belt Array digmeahole1 PC Specs
    digmeahole1 PC Specs
    MotherboardCrosshaor VIII HERO
    Processor3950X
    Memory (part number)G-Skill Trident Z RGB
    Graphics Card #1EVGA 980 K|NGP|N
    MonitorLG Ultrawide IPS
    Storage #1Sabrent Rocket
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    wow. It's a shame. I can remember the last gigabyte board i had I needed to call them for what i knew was a bios issue. They replicated my PC down to the memory, and within three days had a beta bios for me..... I am usually able to fix most issues myself but when it come to code I have no idea what i am doing.

    If i get nowhere by Monday night with Asus I am going for the EVGA FTW X99 on sale & the Intel 8 core CPU as micro center has it on sale also for 200 bucks off. If the support is in that bad of shape, make us, the ROG owners a priority!
    "Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same, or one day we will spend our sunset years telling our children and our children's children what it was once like in the United States where men were free" R.R.

  4. #4
    ROG Guru: White Belt Array Squall_Rinoa89 PC Specs
    Squall_Rinoa89 PC Specs
    MotherboardAsus Maximus XI Hero Wifi
    ProcessorIntel Core i9 9900K
    Memory (part number)CMT32GX4M4D3600C18 Corsair Dominator
    Graphics Card #1Evga 1080 Ti SC Black Edition 11G-P4-6393-KR
    Graphics Card #2Evga 1080 Ti SC Black Edition 11G-P4-6393-KR
    Sound CardCreative Sound Blaster Recon 3D
    MonitorAcer 21.5" LED S220HQL / ASUS PB278Q 27"
    Storage #1Samsung 860 Evo PRO 256GB
    Storage #2Samsung 850 Evo 500GB
    CPU CoolerEvga 280 CLC AIO
    CaseCoolerMaster HAF 932 ADVANCED
    Power SupplyEvga 1300G2 SuperNOVA 1300W Full modular
    Keyboard Corsair K70 RGB Cherry MX
    Mouse Logitech G502 Proteus Spectrum
    Headset Turtle be X07 PRO
    Headset/Speakers Logitech Z 506 5.1 75W
    OS Windows 10 PRO

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    Evga make some great Motherboards so I would say you wouldn't regret it. Just dont RMA it..

    My cousin had to RMA his Micro p67 board 3 times.. one board got caught in a train derailment, second one came Doa, 3rd one exploded when I hooked it up. The LED display is what exploded.

    There RMA on boards I wouldn't trust personally given how many issues I had with my cousins P67 Micro.
    Lian Li 011 Dynamic White Case
    Intel Core i9 Coffee lake 9900K @ 5.1GHz
    ASUS Maximus XI Hero WIFI LGA 1151 Z390
    Corsair DDR4 Corsair Dominator 32GB (4x8GB) 3600MHz CAS 18
    2x EVGA nVidia EVGA 1080 TI SC BLACK Edition
    EVGA SuperNOVA 1300 G2 PSU
    1x 256GB SAMSUNG 860PRO SSD
    2x 500GB Samsung 850 EVO SSD
    1x WD BLACK 2TB 7200 RPM 64MB Cache SATA Hard Drive (6.0Gb/s)

  5. #5
    ROG Guru: Yellow Belt Array digmeahole1 PC Specs
    digmeahole1 PC Specs
    MotherboardCrosshaor VIII HERO
    Processor3950X
    Memory (part number)G-Skill Trident Z RGB
    Graphics Card #1EVGA 980 K|NGP|N
    MonitorLG Ultrawide IPS
    Storage #1Sabrent Rocket
    Storage #2WD two tb
    CPU Coolercustom loop
    CaseBench
    Power SupplyEVGA Supernova 850 G2
    OS 10
    digmeahole1's Avatar
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    OK I wanted to update this thread for anyone who reads this. I got a call this morning from a rep who apologized about the wait advising IN, where the call center is was hit with snow and about two thirds of the employees did not come in. He was actually knowledgeable but unable to resolve my question but is sending it to the engineering dept who will respond.... I will wait on there response and update from there. Maybe there is hope for there support dept......................Holding off on any change in hardware until they respond again...
    Last edited by digmeahole1; 02-17-2015 at 06:14 PM.
    "Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same, or one day we will spend our sunset years telling our children and our children's children what it was once like in the United States where men were free" R.R.

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