Hey guys
I know I dont have a ton of posts but I have been frequenting this site since I decided upon my ROG 22 months ago. However, I feel I have to share my experience and the lack of support and crap that Asus is making me endure over a lemon of a laptop.
My machine has been into the service depot 4 times in 11 months for a bizarre cold boot issue. Basically, I close the lid and upon re-opening it sometime later the LEDS all flash and the machine goes dark. Reset protocol does not work, multiple phone calls to support/ multiple live chats and finally it goes in. First time, they reload OS and send back. Machine works for 8 more months, then it dies with identical issue. I send it again with a request for it to be thoroughly tested, I get it back with ZERO info other than the OS has been reloaded. SO at this point I am annoyed but I work past it and re-install and reload all my stuff and games and whatnot (which as you all know is not a 30 min process). Finally get it back to where I need it and it dies again 3 weeks later, same issue. I send it again, this time escalating it and am told more will be done and this problem will be resolved on this cycle of ship and repair.
I got it back yesterday and the machine is DOA. I plug it in and low and behold, the same thing happens AGAIN. LEDS flash and machine goes dead. This started whilst still under warranty and has continued since. I have asked multiple times for the hardware to be thoroughly tested and some components replaced as this constant reloading of the OS does nothing more than INFURIATE me. Asus escalation guy then said he would work towards an alternate solution if this occurred again,so I emailed him after receiving my non-functioning laptop and am told to send it back to the depot and they will finally start changing components. I don't know about you guys but this is crap. NOW they are willing to look at? After 4 trips, almost $300 in shipping charges, countless hours spent reloading/troubleshooting, repeated requests to actually find the issue and honestly, I am done. I cant do this anymore, I have no faith in this machine or Asus Support. I feel as though I was repeatedly misled and strung along and now I being told to do more of the same dog and pony show. I just want a functioning laptop, I dont want to fight with ASUS, I just want my $1600 worth of functioning product.
I guess my real reason for posting is hoping that someone from ASUS support will see this and help me out to a different resolution. When my ROG worked it was awesome and I loved it. Now it is a paperweight and Asus has let me down.
Am I being unreasonable to expect a different resolution? What would you guys expect of Asus?
