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Asus PG278Q need help about dead pixel policy

Protokil
Level 7

‎03-09-2015 06:53 AM - last edited on ‎03-06-2024 03:26 AM by Community Admin

Hi, i have this monitor since october 2014 and i had no issue until now, last week 2 Dark Dot just showed up and yesterday 1 Bright Dot... it was okay for the 2 first one but now i have a green one that i can easily see, so i was wondering about the warranty, i saw this but i don't get it how it works http://support.asus.com/Warranty.aspx?SLanguage=en&m=VE247H&p=13&s=24 (i know it is not the Swift but it was the same thing)

I have 2 black one and 1 green one dead pixels, they wasn't there 4 months ago so here i am, what to do ?

Can i get a new one from Asus or something ? i'm really pissed right now that a high end LCD has such issues...

What is ZBD models / PA series ?

Thanks you
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7 REPLIES 7

aeliusg
Level 7

‎03-09-2015 08:18 AM

Swift is ZBD so you can get a replacement.
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Protokil
Level 7

‎03-09-2015 09:31 AM

Are you sure ? i found out that it meant "Zero Bright Dot" so it means if i have any dead pixel i cna get a new one or fixed ?
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aeliusg
Level 7

‎03-09-2015 10:07 AM

The green one is a "bright dot" or stuck pixel. If one pops up within a year of having bought it, you can get a refurbished one or send yours in to get a new panel fitted. I don't think they send you new-in-box retail replacements, though.
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Protokil
Level 7

‎03-09-2015 10:17 AM

okay thank you very much, i tried everything to make it works again but it was already to late for Jimmy the green one...
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gabbo
Level 9

‎03-10-2015 04:34 AM

Yes it does have ZBD warranty, and when u get your replacement which will probably be refurbished screen, check it for dead/stuck pixel. I got 3 in a row with stuck pixels.
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Protokil
Level 7

‎03-10-2015 06:19 AM

I hope not... Because i was wondering, you have to pay for shipping right ?

I have to get an assurance for it because if they lose my package Asus isn't going to refund me and i remember with my GTX 970 i had to pay like 20€ just for shipping...
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gabbo
Level 9

‎03-10-2015 07:41 AM

Think they will send you replacement first and collect yours. It's how they did with mine.
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