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  1. #1
    ROG Member Array
    Join Date
    Mar 2015

    New purchase of G751JT and having some issues, return it?

    So I purchased a brand new G751JT from best-buy online and received it yesterday. Opening the box there was no damage and everything looks like it shipped just fine.

    Pulling the laptop out I immediately hear a screw or something rolling around inside the case near the front bottom right. Searching the forums and I've found at least 2-3 other people who have had this EXACT same issue.

    I tried opening just the user serviceable part of the case (ram/HD area) but the piece is closer towards the battery and I don't want to open it up and void warranty.

    Contacting ASUS and they referred me to bestbuy geeksquad to open up my machine and see what it is. Now my issue is I spent $1700 on a "premium gaming machine" and day one I'm being told they need to open it up to see what broke off inside my laptop. This does not give me a very positive outlook from the get go.

    Also when using the built in speakers there is a serious rattling from the left click on the touch pad (another defect?).

    Aside from these 2 issues the laptop runs really nice, fast boot, and the screen looks perfect. So my question is what would you do? Return it for a brand new model? Take it in to geek squad and let some 18 year old kid open it up? Or get a different brand all together?

    [EDIT] - So I went ahead and got ahold of bestbuy and have an appointment on Saturday to have their geeksquad take it apart and see what the issue is. If it's a simple loose screw I'll most likely just chalk it up to a manufacturer slip up. If there's more to it than I'll be returning it and getting the same model (happy with the specs and overall design so far). I'll be sure to update after they take a look at it.
    Last edited by 1337brian; 03-11-2015 at 07:06 PM. Reason: Additional info

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