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Help with USB 3.0 Issues with 8 bay RAID Enclosure ... Please!

dedgar26
Level 7

‎03-13-2015 09:44 AM - last edited on ‎03-06-2024 03:23 AM by Community Admin

I currently have 2 8 bay raid enclosures. They are USB 3.0 but I can’t seem to get them to work. I’ve tried everything that I have found on the Forums to get them to work but no success. I use them as storage for movies and music and stream them to the TV. I currently have them both plugged into the USB 2.0 and that works for playback of ISO blurays but ripping new movies takes forever. I would love to be able to use the USB 3.0 plugs or maybe I just need to move to the Thunderbolt system.
I do not OC the board at this time as I haven’t even been able to get my USB 3.0 to work just yet so I haven’t even played my first game, but want to get to it soon. I’ve only had the system finished for about a week. I’m running the BIOS at all defaults except for the M.2 setting.
Does anyone have any ideas ho I can get the USB 3.0 to work with my enclosures?
If there are some questions that I need to answer so that I can give some more information to help with a diagnostic, please ask them.
The goal of software engineers it to make bigger, better, idiot proof software.
The goal of the Universe is to make bigger, better idiots.
As a race, the universe is winning.
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21 REPLIES 21

bob616
Level 7

‎03-13-2015 10:01 AM

Have you checked with mediasonic for updated firmware? Have you tried both front and rear ports?
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dedgar26
Level 7
In response to bob616

‎03-13-2015 10:08 AM

Mediasonic does not have any firmware updates that I can find. I've sent e-mails but no response yet, it's only been a few hours. I did try both front and back. I've actually tried just one enclosure in each of all 12 3.0 plugs with and without restarts to no avail.
The goal of software engineers it to make bigger, better, idiot proof software.
The goal of the Universe is to make bigger, better idiots.
As a race, the universe is winning.
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bob616
Level 7

‎03-13-2015 10:13 AM

Did you try plugging them in after Windows is up and running?
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dedgar26
Level 7
In response to bob616

‎03-14-2015 06:24 AM

I did try that. I've tried both restarting the computer with them plugged in and then restarting the computer then plugin them in. When they are plugged in the system seems to take forever to get past posting and going into windows.
The goal of software engineers it to make bigger, better, idiot proof software.
The goal of the Universe is to make bigger, better idiots.
As a race, the universe is winning.
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dedgar26
Level 7
In response to dedgar26

‎03-14-2015 06:28 AM

What about thunderbolt ... Is it worth looking into. Is it stable. I see the bandwidth is ridiculous and a little overkill for what I do, but if it works and I can have my 1000+ movies available I'll do it.
The goal of software engineers it to make bigger, better, idiot proof software.
The goal of the Universe is to make bigger, better idiots.
As a race, the universe is winning.
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Chino
Level 15

‎03-13-2015 03:22 PM

Do your USB 3.0 ports work at all? Have you tested them with USB pendrives?
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dedgar26
Level 7
In response to Chino

‎03-14-2015 06:26 AM

I don't own a 3.0 pen drive but I will be going to the store today to get some other stuff. I'll pick one up and try that to see if they are functioning at all.
The goal of software engineers it to make bigger, better, idiot proof software.
The goal of the Universe is to make bigger, better idiots.
As a race, the universe is winning.
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Chino
Level 15

‎03-14-2015 07:08 AM

It's possible that your bay raid enclosures are not compatible with the X99 platform. A lot of legacy stuff have problems on this platform. Normally a firmware update from the manufacturer should fix things. If none are available or provided, there is a workaround but you will lose USB 3.0 functionality. Basically what you do is disable xHCI in the BIOS.
Overclocking The Core i7-7700K With DIP5 |Overclocking the Strix GTX 1080 | OC Panel & OC Panel II Guide | Overclocking i7-6700K to 4.6GHz | R5E 128GB DDR4 Setup | Liquid Cooling GTX 980 Ti Poseidon | R5E M.2 FAQ
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bob616
Level 7

‎03-14-2015 07:55 AM

Another option is to get a PCIe USB 3.0 card if turning off xHCI works. Thunderbolt is fast but pricey and it uses a PCIe slot also... I think USB 3.1 will end up being a better way to go once a good number of devices hit the market.
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