11-15-2011 09:17 PM - last edited on 03-05-2024 07:39 PM by ROGBot
11-15-2011 11:30 PM
11-16-2011 01:08 AM
Rball904 wrote:
This section looks to be like more help than the RMA section would so I posted it here. Like everyone else I have the touchpad problem with my g73sw. It act like im zooming in and out of the page when I am using my touchpad at random moments. I did a RMA with Asus back in AUG but because of school I wasn't able to send them my laptop. I am going to try to send them it now and hopefully I will be getting it back before January. I am waiting on the customer support response and an RMA number. Do you think they will fix the TP issue by removing the tape and glue residue or just give me a brand new laptop?
Will I need to inform them about the problem like midihooker had to for his RMA in Sweden? How long do you think this whole process will take? I really can't afford to miss having my laptop when school comes back around.From reading lots of RMA stories, I get the impression that Asus service "efficiency" varies considerably by region. I've heard of one week turn-arounds and month-long visits, and everything in between. Fortunately, most of the repairs in the U.S. seem to be pretty fast.
11-16-2011 03:42 PM
11-16-2011 04:03 PM
11-17-2011 06:59 PM
11-18-2011 01:14 PM
11-18-2011 05:30 PM